Data Entry Job, Corporate Remote Jobs@privatejobsmumbai(Customer Service Representative)

In relation to this position:.

The Wells Fargo Investment Contact Center (ICC), a division of Wealth and Investment Management, is in need of a Customer Service Representative. In this role, you will manage client phone calls for brokerage account service. You’ll take on the role of a problem-solver up front, assisting clients as required to address their concerns. This is a challenging role with a broad focus. Successful employees are on time, reliable, and always looking for better ways to serve customers and provide a top-notch customer experience. To learn more about our business divisions and career opportunities, go to wellsfargojobs.com.

•  Working in a call center environment will support financial products and services.
•  Offer ideas on how to resolve customer issues internally and externally on the first contact, as well as ways to improve the customer service experience.
•  Engage internal clients in conversation.
•  perform duties for a moderately complex customer service.
•  By following all policies and procedures and remaining up to date on their changes, you can reduce risk.
•  Promote online delivery of statements and other documents, eSigning documents, and any other digital opportunities.

 US requirements for qualifications:.

2+ years of equivalent experience in customer service, financial services, or contact centers, as demonstrated by any one or a combination of education, training, work experience, or military service.

 Required credentials are:.

•  possessing expertise in managing complex transactions and conducting in-depth research to address complex customer inquiries.
•  Outstanding communication, interpersonal, and writing skills.
•  being able to use search tools while navigating between various computer windows and applications to find information.
•  working well both internally and externally with partners, customers, and clients.
•  Office basics with Microsoft.
•  the potential to fix common computer problems.
•  the ability to discuss technological advancements to better serve customers.
•  expertise in the brokerage sector.
•  knowledge of financial terminologies.
•  conversations with call centers.
•  a BS/BA degree or equivalent.

 The posting’s location is.

Utah State University.

 Pay Slope.

$10.150 an hour..

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