( Customer Service Representative ) American Airlines Employment @ Privatejobsmumbai

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( Customer Service Representative ) American Airlines Employment @ Privatejobsmumbai

Job Details:-

Hiring Organization: American Airlines

Post Name: Customer Service Representative

Qualification: Graduation

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Illinois, USA

About: American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by fleet size, scheduled passengers carried, and revenue passenger mile.

To know the complete process, How to get the job at American Airlines In USA. Please go through the video showing below.

( Customer Service Representative ) American Airlines Employment @ Privatejobsmumbai

DESCRIPTION:

Intro

Are you equipped to discover a international of possibilities, each at work and during your day without work? Be a part of our American airways circle of relatives, and also you’ll tour the sector, grow your information and emerge as the fine model of you. As you embark on a new journey, you’ll tackle challenges with flexibility and beauty, learning new skills and advancing your career whilst having the time of your life. Experience loose to complement each your personal and work existence and hop on board!

Why you’ll love this job

The top class patron offerings consultant is an ambassador of american airways, offering advanced hospitality, amazing customer service, significant ticketing and problem resolution for our most precious customers in all areas blanketed with the aid of the top rate customer services organization. Top class customer services Representatives offer greater, splendid offerings in a superb, enthusiastic, courteous and friendly manner to all customers and guests

What you will do

Those are the important features of the task

Other Jobs You May Be Interested In

This listing is intended to reflect the modern activity but there may be additional important functions (and non-critical activity features) that are not referenced.  Management will regulate the activity or require different obligations be executed while operationally vital, observing, of course, any legal obligations including any collective bargaining responsibilities.

  • Offer top class customer service to all clients
  • Check in customers and verify their access to membership(s) and/or front room(s)
  • Greet clients by way of finishing all visitor enjoy objects (e.G., greet clients the usage of their call whilst viable, make sure call tag is visible, provide WIFI password, ask how you could assist)
  • E book and verify flight reservations (e.G., the use of the semi-automated business overview surroundings [SABRE], Qantas intelligent Keypad [QIK]) All
  • Check top rate customers in for their flights (e.G., flight modifications, rebooking, passport verification swipe)
  • Reveal flights to discover boarding instances, delays, or disruptions to first-rate accommodate customer desires
  • Trouble consumer tickets (e.G., day of departure, reissues, future tickets)
  • Cancel passenger reservations, as requested
  • Location clients on precedence lists (e.G., upgrades, standby)
  • Provide timely resolution of clients’ travel problems
  • Contact the subsequent level of customer service guide (i.E., top rate offerings CSCs or CSMs) to address unresolved consumer troubles, as needed
  • Document purchaser issues in the passenger call file (PNR)
  • Carry out membership enrollment or income sports (e.G., Admiral’s club, credit score card memberships)
  • Coordinate all services supplied to elite status clients (e.G., Concierge Key application and 5 star provider)
  • Help elite status clients (e.G., Concierge Key, five famous person individuals) as they circulate at some point of terminals
  • Help customers with their baggage, as wished
  • Reveal or maintain the arrival of the lounges or clubs (e.G., thru conduct of walk-throughs)
  • Communicate with commercial enterprise partners to ensure food and liquids are furnished to membership and/or living room clients at all times
  • Oversee the sports of business companions presenting offerings (e.G., catering, sanitation) to the club(s) and/or lounge(s)
  • Assist clients with era provided within the club(s) and/or living room(s)
  • Reserve convention rooms (e.G., 1 hour) for same-day journey requests
  • Coordinate services for any conferences occurring in convention rooms (e.G., meals for the meetings)
  • Whole open or near strategies for membership(s) and/or lounge(s)
  • Deal with escalated client problems or worries
  • Conduct liquor inventory audit with beverage business associate (at some airports)
  • Reveal KeyStar system to arrange suitable services for clients (e.G., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
  • File to put on time, as scheduled, and at your assigned station or location, inclusive of mandatory overtime necessities, varying shifts, weekends, and vacations
  • Complete job-applicable trainings
  • Adhere to enterprise guidelines, techniques, and overall performance requirements
  • Put on uniforms as required by using enterprise coverage
  • Adhere to authorities rules (e.G., DOT, FAA, TSA)
  • Use more than one internal sources/structures, together with all through consumer interactions

*Reasonable hotels can be made for qualifying people with disabilities.

All you’ll need for fulfillment

Minimal qualifications- education & prior task experience

  • Excessive faculty diploma or GED
  • Must be able to read, write, fluently speak and recognize the English language
  • Bilingual language abilities required in a few locations
  • Ought to fulfill FAA crook heritage checks to qualify for unescorted get admission to privileges to airport safety identification display regions (SIDA), if applicable
  • Should be capable of secure suitable airport authority and/or US Customs protection badges, if relevant
  • Actively reveal fantastic customer support and purchaser engagement in an surroundings of hospitality
  • Ability to work below strain, manage a large number of initiatives simultaneously even as paying close interest to detail and customer service
  • Terrific salesmanship skills/interpersonal capabilities with potential to engage effectively with all stages of control and public contact
  • Carrier-orientated and self-influenced with a excessive level of professionalism
  • Capable of attend training classes in Dallas/fort well worth, Texas
  • Prior patron hospitality experience strongly favored
  • Hold a nicely-groomed and expert look
  • Super verbal exchange competencies
  • Previous travel enterprise enjoy favored
  • Computer enjoy favored
  • Robust organizational and administrative competencies required
  • Capacity to work abnormal and/or prolonged hours, consisting of weekends and holidays
  • Should document to paintings on a ordinary and timely basis

What you’ll get

Experience free to take gain of all that American airways has to provide:

  • Tour Perks: prepared to discover the sector? You, your family and your friends can attain 365 destinations on greater than 6,800 day by day flights throughout our worldwide community.
  • Health advantages: On day one, you’ll have get entry to for your health, dental, prescription and imaginative and prescient blessings to help you stay well. And that’s just the start, we also provide digital medical doctor visits, bendy spending money owed and extra.
  • Wellness applications: We need you to be the first-class version of yourself – that’s why our wellbeing programs provide you with all the right gear, resources and assist you want.
  • 401(ok) application: available upon rent and, relying on the workgroup, business enterprise contributions in your 401(k) program are to be had after one year.
  • Additional benefits: other exceptional blessings include our worker assistance application, puppy coverage and reductions on inns, cars, cruises and extra

Experience loose to be yourself at American

From the crew individuals we hire to the clients we serve, inclusion and diversity are the muse of the dynamic staff at American airlines. Our 20+ worker business aid businesses are centered on connecting our group individuals to our clients, providers, groups and shareholders, assisting crew individuals attain their complete capacity and growing an inclusive work environment to satisfy and exceed the desires of our numerous international.

Are you geared up to sense a incredible feel of pleasure and delight as you do your part to hold the largest airline within the global walking smoothly as we take care of people on life’s journey? Experience free to be your self at American.

( Customer Service Representative ) American Airlines Employment @ Privatejobsmumbai

Top 10 Tips for Interview:

  1. Keep your mind and body, relax.
  2. Never try to give a long answer to an interview question. Keep your answer short and effective.
  3. If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
  4. Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
  5. Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
  6. Do not shake your leg and hand again and again.
  7. Your clothes should be neat and clean.
  8. If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
  9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
  10. Before leaving the room. You should say ‘Thank you to your interviewer’

( Customer Service Representative ) American Airlines Employment @ Privatejobsmumbai

How to apply:

  1. All the eligible candidates can apply for This Job as mentioned below
  2. Read official notification carefully From the Official Website.
  3. Read Notification Carefully Before Apply.
  4. Fill The Application Form (Link Is Given Below)
  5. Attach Required Document and Passport Size Photo with Signature.
  6. Then Submit. Done.

( Customer Service Representative ) American Airlines Employment @ Privatejobsmumbai