Apple Home Advisor@privatejobsmumbai (Support Team Manager)

You are enthusiastic about encouraging others to offer the best service possible in each and every interaction. You’re fixated on the customer experience. You serve as a great example of a leader who encourages their team. You place a high value on your working relationships and hold yourself and your team to a high standard of accountability. Natural curiosity drives you to seek out tools and resources that will be useful to your team. If you have what it takes to inspire and lead, join Apple and help us leave the world better than we found it.

A Team Manager to manage a team of Advisors is needed by the Apple Support team. During your team’s shifts, which may include nights, weekends, and/or holidays, you will be available to them as a team manager. If you fit this description, you might end up managing our Apple Support team in the future. We are committed to helping employees reach their full potential.

 Initial Conditions.

It takes at least 2 years of management experience to oversee 15 or more frontline workers in a big, multi-site inbound contact center or in a busy setting.

familiarity with the instruments, procedures, and performance indicators employed in contact center management, as well as the capacity to innovate and enhance as required.

supreme ability to work with crucial business partners and influence them.

knowledge of using technology to foster teamwork and rapport.

demonstrates a sincere love for technology as well as the ability to coach both administrative and technical concepts.

connects with people and tries to understand their motivations.

gives coaching needs and employee development experience top priority in order to produce results in excellent customer service.

possess the ability to develop coaching strategies that take important performance trends into account.

creates a benchmark for excellent work by reliably meeting and exceeding performance goals.

strong and effective communicational abilities—both in writing and verbally—and the ability to tailor your message to the needs of each audience.

a manager who is creative and solutions-oriented.

 Description.

The kind of creativity and innovation that can only be produced when talented people from various backgrounds approach problems from various angles are valued at Apple along with dedication, a positive work environment, and these other qualities. We consider each opportunity to interact with a customer as an opportunity to surprise, amaze, engage, and inspire them. To have a significant impact, we pay close attention to even the smallest details.

This position is in charge of providing daily leadership and promoting the advancement of Apple Support Advisors. This personable, self-driven leader with a focus on the customer is passionate about giving advisors effective support. Through one-on-one conversations, check-ins, contact evaluations, and feedback, you would manage performance and develop Advisors within a predetermined coaching framework.

 Education and experience.

the equivalent of a bachelor’s degree in experience.

 Additional Requirements.

accommodating to work between 7:00 a.m. m. then noon. m. 10:10 p. m. CST. CST takes into account weekends and holidays and offers the flexibility to change hours up or down depending on business requirements.