Amex Virtual Assistant, American Express Remote Job Virtual Assistant Brazil @ Privatejobsmumbai ( Travel Consultant )

Company Name: American Express

Job Name: Travel Consultant

Salary: BRL 15 – BRL 30/Hour

Qualification: Bachelor Degree

Location: Brazil

Full Job Description:

As a brand built on going above and beyond to offer the first-rate patron revel in, having the most tremendous colleagues is paramount. As the face of the organisation, you may create fantastic interactions with our customers every day– from curating a unique tour or lifestyle enjoy to helping them with their regular wishes. And, you could develop your talents thru enterprise-main schooling and ongoing education, all whilst learning what it approach to constantly set the standard for world class, patron-first provider.

When you’ve completed the schooling, you’ll be prepared to take something travel request comes your manner. Right here’s simply some of what you may be doing every day:

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You will pleasure our premium Card participants with unforgettable reviews
As a consultant, you may refine your understanding of customer desires by using asking customized fact-locating questions to supply an innovative and awesome service through multi-channel servicing designed to meet customers precise requirements
You will receive in-depth education to allow you to be a journey professional and you may realize in which to appearance to locate the statistics you need to help travelers with their changing travel plans along with trip cancellations, re-bookings, and exchanges. Troubleshooting any patron issues regarding the usage of the tour website and expertly guiding customers while they navigate across the web site
You may research, plan and execute customized journey experiences, via reserving domestic and global flights, vehicle and/or inn journey arrangements
You may use your in-depth know-how to help Card participants get right of entry to their extraordinary benefits, consisting of the way to make the maximum in their membership praise points.
You’re taking your information of recent and existing product offerings, cost proposition and relevance to the cardboard Member, to curate your recommendation
At instances, you’ll want to de-improve a Card Member’s strain, whilst unexpected tour situations stand up
You’ll constantly placed the card Member’s revel in at the vanguard of everything you do, reinforcing the membership First attitude and winning their loyalty

What you need to thrive

Tested ability to offer premium customer support, preferably in a call middle environment.
Experience servicing clients ideally in hospitality, concierges/life-style servicing, high-quit customer service or sales roles. Tour reservation experience is a plus.
A ardour for constructing customer loyalty with the aid of carefully listening, building rapport and imparting great customer care, using robust written and verbal communique skills.
Potential to fluently talk and write in English.
Herbal consultative abilties, with the capability to offer assured suggestions
Enough geography knowledge
The resilience and composure to remain effective beneath pressure and continuously evolving instances
A hassle solver, you’ll be capable of successfully explore Card Member problems and offer the satisfactory innovative answers with a view to resolving on the first contact
A mathematical mind with an eye fixed for detail and accuracy
Pc talents are crucial as you’ll be the usage of multiple equipment and structures day by day
Notable time control & multi-tasking skills
Excessive level of integrity to paintings with patron records and treat it sensitively
Ability to collaborate in man or woman with all colleagues of all tiers
Capacity to thrive in a metric driven and crew-primarily based environment, with a healthy force to satisfy and exceed goals
The flexibility to paintings shifts, along with nights and weekends
Bachelor’s diploma, partner degree and university undergrads may observe

Why American express?

Appealing base pay
Competitive overall performance-primarily based bonus
Fitness, dental, vision and existence insurance
Free HMO coverage from day 1 for the employee and eligible dependents
Retirement Fund
Career development such as training and career boom
Beneficiant maternity/paternity paid depart
Private mother’s room
On-site gymnasium
Yoga/Dance studio
Relaxation & rest rooms (sport room, library, karaoke, movie, and living room)
On-website clinic

Amex Virtual Assistant, American Express Remote Job Virtual Assistant Brazil @ Privatejobsmumbai ( Travel Consultant )

Top 10 Tips for Interview:

Keep your mind and body, relax.
Never try to give a long answer to an interview question. Keep your answer short and effective.
If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
Do not shake your leg and hand again and again.
Your clothes should be neat and clean.
If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
Before leaving the room. You should say ‘Thank you to your interviewer’

How to apply:

All the eligible candidates can apply for This Job as mentioned below
Read official notification carefully From the Official Website.
Read Notification Carefully Before Apply.
Fill The Application Form (Link Is Given Below)
Attach Required Document and Passport Size Photo with Signature.
Then Submit Done.