American Express Remote Jobs, Remote Jobs At Amex Australia @ Privatejobsmumbai ( Account Protection Specialist )

American Express Remote Jobs, Remote Jobs At Amex Australia @ Privatejobsmumbai ( Account Protection Specialist )

Company Name: American Express

Job Name: Account Protection Specialist

Salary: $‎20 – $30/Hour

Qualification: Bachelor Degree

Location: Te Kowai, Australia

American Express Remote Jobs, Remote Jobs At Amex Australia @ Privatejobsmumbai ( Account Protection Specialist )

DESCRIPTION:

As a best consumer Account protection professional, you may add incremental cost in every and every interaction with our card members which in flip will increase consumer loyalty.  Professionals may be accountable for comparing and reading account facts whilst recommending tailored solutions and instructing card participants.  Obligations may additionally include, but are not constrained to the subsequent:

• Exercising sound judgment in a international that is gray vs. Black/white
• Making use of fraud control strategies to discover viable fraudulent situations and reduce the ability loss to American explicit by means of gathering and analyzing pertinent statistics to determine the ideal route of action
• Cope with outbound and inbound calls on money owed at the same time as keeping expert running courting among American specific and the customer
• Investigating allegations of fraud, counseling fraud sufferers and/or feasible fraud sufferers, appearing identification recovery responsibilities and sufferer case control
• Flexibility to maintain tempo with the ever changing world of Fraud
• Capability to preserve desirable performance standards such as, but now not confined to: effectiveness, performance and global elegance customer support effects
• Become aware of fraud tendencies and broaden non-stop system improvements

Minimum qualifications

•  or extra years of customer support revel in coupled with Fraud and/or call center experience
• Capability to paintings in a fast paced name center surroundings, balancing the want to help inbound and outbound name quantity even as meeting production and high-quality desires
• Passion for servicing customers with proactive answers that develop relationships with the aid of demonstrating verified courting building, negotiation and trouble fixing
• Tested analytical abilities with the capacity to manner massive quantities of records in a short quantity of time and articulate a potential method to the client
• Above common computer abilties in Microsoft word, Excel, PowerPoint, and Outlook with a solid operating know-how of cutting-edge internet generation and the capacity to investigate information for enterprise related purposes
• Capacity to navigate in a couple of laptop systems while interacting with the customer concurrently
• Verified energy when assessing the fast and lengthy-time period effect that all selections have on materials and everyday enterprise processes
• Need to be able to efficaciously listen to the client, make a connection, acknowledge and emphasize while suitable
• Have to be cozy making choices and guidelines in doubtful instances and be capable of control multiple responsibilities effectively even as progressing thru paintings concurrently
• Resilient with the choice to constantly enhance non-public performance, purchaser pride and business logo, and proven endurance and capacity to remedy customer worries
• Sturdy time management competencies and the ability to paintings below strain and with restrained supervision
• Need to have the capacity to apply precise, sound judgment in choice making and the potential to successfully manage alternate and continue to be calm in worrying situations

We back our colleagues and their loved ones with blessings and packages that guide their holistic properly-being. Which means we prioritize their bodily, monetary, and intellectual health via every level of life. Advantages include:

• Competitive base salaries
• Bonus incentives
• 6% agency suit on retirement financial savings plan
• Unfastened monetary education and financial properly-being help
• Comprehensive clinical, dental, vision, life coverage, and disability blessings
• Bendy paintings arrangements and schedules with hybrid and digital alternatives with Amex Flex
• 20+ weeks paid parental depart for all parents, irrespective of gender, offered for pregnancy, adoption or surrogacy
• Unfastened access to worldwide on-web site wellbeing facilities staffed with nurses and docs (relying on place)
• Free and private counseling support via our healthful Minds application
• Career improvement and schooling possibilities

American Express Remote Jobs, Remote Jobs At Amex Australia @ Privatejobsmumbai ( Account Protection Specialist )

Top 10 Tips for Interview:

1. Keep your mind and body, relax.
2. Never try to give a long answer to an interview question. Keep your answer short and effective.
3. If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
4. Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
5. Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
6. Do not shake your leg and hand again and again.
7. Your clothes should be neat and clean.
8. If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
10. Before leaving the room. You should say ‘Thank you to your interviewer’

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