American Airlines Part Time Remote Jobs@privatejobsmumbai (Customer Assistance Representative)

Company Name: American Airlines

Job Name: Customer Assistance Representative

Salary: $20 – $30/Hour

Qualification: Graduation

Location: Indianapolis , USA

American Airlines Part Time Remote Jobs@privatejobsmumbai (Customer Assistance Representative)

Full Job Description

To know the complete process, How to get the job at American Airlines In USA. Please go through the video showing below.

Intro.

If you become a member of the American Airlines family, you will experience global travel, grow in your knowledge, and improve as a person. You’ll approach challenges as you embark on a new journey with grace and flexibility, learning new skills while having the time of your life, and you’ll advance your career. To better your personal and professional lives, join us today.

Why you’ll love this job.

Customer service agents interact with customers in a polite, efficient, approachable, and professional manner.

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What you’re about to do.

The aforementioned responsibilities are the main ones for the position.
There may be other essential (and non-essential) job functions that are not mentioned, despite the fact that the list’s goal is to reflect the current position. Management will do so while abiding by all legal and contractual obligations when other tasks need to be carried out or the job needs to be modified for operational reasons.
When visitors arrive at the ticket window or the airport, they are greeted.
Keep an eye out for the ticket counter area to make sure it complies with safety rules.
customer support for self-service kiosk check-in and self-service kiosk baggage processing (e. g. (like printing out boarding passes and receipts).
maintaining and repairing kiosk hardware (e. g. , load paper, and tidy up the surroundings).
By troubleshooting kiosk technology, you can determine what caused any issues or errors.
bringing up issues with the kiosk’s technology that require more maintenance with IT.
confirming that carry-on baggage complies with FAA and American Airlines regulations (e. g. as well as quantity).
examining and approving travel documents (e. g. , passports, and visas) for customers traveling internationally (e. g. utilizing the Timatic database housed within the kiosk).
helping customers process their checked bags (e. g. self-tagging, carrying out a credit card transaction, and object weighing).
According to the departure time or the kind of assistance needed (e. g. to reduce the number of lines or wait times), special assistance).
Activating customer self-tagged luggage at the activation station after removing it from the customer.
Bypassing the ticket counter area and other areas with hand-carried luggage (e. g. Checked baggage is moved to the belt, and oversized bags are moved to the designated area.
assisting clients with checking their oversized items (e. g. wheelchairs, sporting goods, etc.) and other aids. g. check to see if the right procedures are being followed).
Send clients to customer service representatives when appropriate.
using kiosks to verify and clear documents.
assisting non-ambulatory passengers with their physical movement as they board, exit, or move in any other manner around the gate and larger terminal area.
assistance with boarding, disembarking, or other transportation-related activities for unaccompanied minors.
providing customers with gate information and directions.
paging-related tasks (e. g. Customers are urged to return to locked bags, forgotten items are mentioned, etc. ) (in a few airports).
Performing additional related tasks that may be required for management’s operational needs in accordance with the CBA.
taking part in trainings related to your job. presenting yourself for duty on time, as scheduled, and at the station or location you have been assigned.
respect the rules and laws (e. g. g. DOT, FAA, and TSA).
Respect the performance guidelines, rules, and regulations of the business.
Wear your uniform in accordance with company policy.
Render professional, first-rate customer service in accordance with American standards.
Use a variety of internal resources, including platforms and tools, when communicating with clients.
Reasonable accommodations for qualified disabled individuals may be made.

All you need to succeed.

The absolute necessities are education and work experience.

GED or its international equivalent, or a high school diploma.
age minimum of 18 years.
With ease, read, write, speak, and comprehend the English language.
Speaking two languages may be necessary in some locations.
A current, appropriate driver’s license as required by the local authorities.
To meet company and security requirements, pre-employment drug testing, thorough background checks, and/or fingerprinting must be carried out.
One must pass criminal background checks conducted by the FAA in order to be granted unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Obtaining the appropriate airport authority and/or US Customs security badges may be necessary.
to be able to work legally in the U.S. S. S.

Qualifications that are preferred include education and work experience.

working knowledge of Sabre and any other passenger service system.
previous interactions with in-person customer service.
operating in a busy environment.

The thing you’ll get.

All facilities provided by American Airlines are available for your use:.
Travel advantages: Our international airline network provides more than 6,800 flights per day to 365 destinations at no cost to passengers.
Health-related benefits: Beginning on the first day of employment, you will have access to your medical, dental, prescription drug, and vision benefits to maintain your wellbeing. We additionally offer virtual doctor visits, flexible spending accounts, and other services. The beginning only begins there.
Wellness Programs: Our wellness programs provide you with all the tools, resources, and support required to be the best version of yourself.
Program 401(k): Depending on the workgroup, employer contributions to your 401(k) program are available both at the time of hire and after one year.
Additional Benefits: In addition to our Employee Assistance Program, pet insurance, and other wonderful benefits, we also provide discounts on hotels, automobiles, cruises, and more.

Top 10 Tips for Interview:

Keep your mind and body, relax.
Never try to give a long answer to an interview question. Keep your answer short and effective.
If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
Do not shake your leg and hand again and again.
Your clothes should be neat and clean.
If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
Before leaving the room. You should say ‘Thank you to your interviewer’

How to apply:

All the eligible candidates can apply for This Job as mentioned below
Read official notification carefully From the Official Website.
Read Notification Carefully Before Apply.
Fill The Application Form (Link Is Given Below)
Attach Required Document and Passport Size Photo with Signature.
Then Submit Done.