Amazon Work From Home Call Center Jobs Amazon, Jobs Near Me (Customer Support Specialist)

Company Name: Amazon

Job Name: Customer Support Specialist

Salary: $20-$30/hour

Qualification: Bachelor’s

Language : English

Location: Indianapolis, USA

About Company : Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence

Full Job Description

To know the complete process, How to get the job at Amazon In US. Please watch the full video showing below.

Other Jobs You May Be Interested In

Amazon Work From Home Call Center Jobs Amazon, Jobs Near Me (Customer Support Specialist)

Shopbop is the top online destination for what’s new and what’s next in fashion and style, providing shoppers from all over the world with the best selection from both well-known and up-and-coming designers. Working with more than 500 international brands, Shopbop provides customers in 165 countries with a carefully curated and nuanced selection of ready-to-wear and accessories, as well as quick and free international shipping.

You will represent Shopbop as a customer support specialist, taking calls from customers around the world in real time in a virtual call center setting. The ideal customer support representative is compassionate, enthusiastic, problem-solving focused, and dedicated to giving each and every one of our clients exceptional service.

This position is entirely remote and works from home. There might be geographical limitations for candidates.

Important Job Duties.

Represent Shopbop as a Brand Ambassador by offering each Customer first-rate service.
Use email, phone, live chat, and/or social media to communicate with customers and be their first point of contact for resolving issues and complaints across multiple channels in a timely manner.
Ensure customer satisfaction by giving customers important information about services and products.
Show that you are well-versed in the entire catalog of goods and services offered by Shopbop.
Handle customer questions and/or cases through various channels in a timely and professional manner, making decisions while taking the Service Level Agreement’s policies and procedures into account.
Ensure that data is captured clearly and accurately, and be able to offer both quantitative and qualitative insights into the opinions of customers.
Use a range of software tools to address customer inquiries.
Assist customers with both domestic and international issues by working with outside shipping contractors.

BASIC REQUIREMENTS.

2 years of experience working in a setting that prioritizes luxury customer service, such as a contact center, a high-end retailer, or the hospitality industry (preferred).
Strong written and verbal communication abilities. capable of managing difficult conversations with a high degree of integrity and empathy.
Have the confidence to decide on late returns, faulty products, and compensations as necessary.
The ability to apply specific percentages, tiered promotional codes, and partial discounts to orders, as well as to compute refunds before and after discounts.
The ability to adhere to a set schedule (scheduled start, stop, breaks, and lunches), which may include working on nights, weekends, and holidays as needed by the business. Flexibility is also necessary during peak hours.
The capacity to spend your entire shift seated at a desk using a computer while donning a headset, and to activate the camera at the direction of management.
As a virtual employee, you must have a quiet workspace at home where you can use the internet to complete your assignments.
Expertise working under pressure in a high-volume setting while upholding standards for productivity, quality, and service.
The ability to adhere to the Shopbop and Amazon Customer Contact Center Work from Home Guidelines and Expectations, which include using a wired, high-speed Internet connection and a modem or router with an Ethernet port so that Customer Support Specialists can connect directly (No satellite or Wi-Fi).
Extremely skilled in using Internet browsers and desktop programs like Microsoft Office; at ease using both computers and smartphones. being able to pick up new websites and apps quickly.
A high school diploma or its equivalent.

Amazon Work From Home Call Center Jobs Amazon, Jobs Near Me (Customer Support Specialist)

Top 10 Tips for Interview:

Keep your mind and body, relax.
Never try to give a long answer to an interview question. Keep your answer short and effective.
If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
Do not shake your leg and hand again and again.
Your clothes should be neat and clean.
If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
Before leaving the room. You should say ‘Thank you to your interviewer’

Amazon Work From Home Call Center Jobs Amazon, Jobs Near Me (Customer Support Specialist)

How to apply:

All the eligible candidates can apply for This Job as mentioned below
Read official notification carefully From the Official Website.
Read Notification Carefully Before Apply.
Fill The Application Form (Link Is Given Below)
Attach Required Document and Passport Size Photo with Signature.
Then Submit. Done.