Amazon Customer Support Jobs in U.K @Remote @Privatejobsmumbai (Delivery Station Customer Service Associate)

Company Name: Amazon

Job Name: Delivery Station Customer Service Associate

Salary: £20 – £30/Hour

Qualification: Graduation

Location: U.K

Amazon Customer Support Jobs in U.K @Remote @Privatejobsmumbai (Delivery Station Customer Service Associate)

Full Job Description

Amazon is cognizant of the fact that work doesn’t stop when you leave the office.

We provide warehouse jobs to you as a result.

The job description reads: Customer Service Liaison with Delivery Stations.

Location: DSA1 South Wales Distribution Center, Unit 2A, Kenfig, SA18 2PE, United Kingdom.

The pay rate is £11 point forty.

7:00 a. m. to 10:00 p. m. every day from Wednesday to Saturday.

Permanent contract.

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As a Delivery Station Liaison, you will be able to provide outstanding customer service because you will be working right inside the center of Amazon’s Kenfig delivery facility. It will be your responsibility to assist clients who have had deliveries fail and require a prompt second attempt in addition to proactively addressing delivery issues to reduce client effort.

It is essential to the Customer Service team at Amazon in order for us to fulfill our mission of being the most customer-focused employer on Earth.

What are your duties as the Delivery Station Liaison?.

As soon as a client complains, you should contact them by phone and email to find out more about the problem and gather the information needed to help the client receive their package.
Consider the needs of the customer, give them top priority, and communicate with important stakeholders when resolving customer issues.
We act as a liaison between our customers and the outside delivery service partners to ascertain potential causes, address problems, and, if necessary, arrange a redelivery.
To help our customers receive the best results, establish contacts and regularly communicate with the Amazon Logistics team at the station.
Establish reasonable expectations, respect customers, and resolve conflicts.
Approach problems logically and with good judgment for the benefit of the customer.
Make prompt and informed decisions on the client’s behalf.
Work a full-time shift-based schedule (more than forty hours per week).
Monitor customer deliveries in real-time for successful delivery.

Do the following things, whether or not a reasonable accommodation is given.

Identify packages in the station warehouse, then personally contact the stakeholders who are involved with the delivery station.
Work in an environment with a fluctuating and potentially loud noise level.
Work somewhere where the temperature isn’t controlled and can fluctuate depending on the weather.

ESSENTIAL NEEDS.

What formal education and training are necessary?.

understanding of the Windows operating system and Microsoft Outlook.
being familiar with the various browsers, tabs, window navigation, and instant messaging tools.
the need for a job in customer service or prior knowledge.
the ability to effectively schedule work time to ensure effectiveness.
with a “A” level or better, preferably.

What are you going to get in return?

pension plan.
30-day competitive holiday.
Health insurance.
temporary life insurance.
code for a discount at Amazon.
program for helping employees.

If this job interests you, please click the link below to start the application process.

You’ll need to block off 1-2 hours, including time for a test to see if you’re qualified for the job. using a computer (e. g. Use your laptop for the best results.

We will contact you to discuss the next steps if the attempt is successful.

At Amazon, anyone can apply for a job. We firmly believe that having a diverse workforce is necessary for us to succeed. Your qualifications and experience will influence our hiring decisions. We admire your enthusiasm for education, creation, simplification, and building.