Aetna Food Lion Careers, Call Center Jobs Hiring Immediately Apply For Best Now (LOA Call Center Representative)

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Aetna Food Lion Careers, Call Center Jobs Hiring Immediately Apply For Best Now (LOA Call Center Representative)

Company Name: Aetna

Job Name: LOA Call Center Representative

Salary: $20-$30/Hour

Qualification: Graduation

Language: English

Location: Florida, USA

About Company: Aetna Inc. is an American-overseen medical organization that sells customary and purchaser-coordinated medical care protection and related administrations, like clinical, drug, dental, and conduct wellbeing, ..

Aetna Food Lion Careers, Call Center Jobs Hiring Immediately Apply For Best Now (LOA Call Center Representative)

Job Description:

In This Position, You Will Be Responsible For Providing The CVS Health Myleave Call Center With Exceptional Absence Management And Related Colleague Services While Demonstrating A Strong Commitment To The Colleague Experience. Accountable For Providing Information, Assisting Colleagues With The Leave Of Absence Process, And Monitoring Call Center Metrics To Make Sure They Are Met Or Exceeded.

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 Among The Many Responsibilities Are:.
  • Promote A Service Delivery Model That Demonstrates Compassion And Empathy For All Coworkers And Encourages A Work Environment That Is Centered On The Experience Of Coworkers.
  • React To Calls About Leaves Of Absence While Maintaining Service Standards Like First Call Resolution, Average Response Time, Abandon Rate, Average Handle Time, And Average Talk Time.
  • Using The Call Center Case Management System, Record And Escalate Tier 2 Calls To The Proper Group.
  • Use The Myleave System To Submit New Leave Requests, Extend Existing Requests, And Respond To Questions About Leaves Of Absence.
  • Share Information With Coworkers, Supervisors, And Other Important Stakeholders To Help With Queries About Leave Administration.
  • Any Additional Leave Of Absence Or Call Center Responsibilities Delegated By The Call Center Lead And/Or Other Important Myleave Team Members. This Includes Picking Up Knowledge That Helps Case Management Advance To The Next Logical Stage Within The Leave Department.
  • To Encourage The Use Of Self-Service, Educate People About Its Benefits And Promote Its Use Of Technology.
  • Research Inquiries Using The Knowledge Base And Other Resources To Assist In Guiding And Assisting Our Colleagues.
  • The Ability To Manage Change In Order To Support Ongoing Organizational Change And Departmental Advancements. Along With Modifications At The Federal And State Levels For Protected Leaves.
 You Need The Following In Order To Succeed.
  • Knowledge Of The FMLA, State Leave Policies, Disability Benefits, And HR.
  • It Is Preferred That You Have Some Familiarity With Call Center Software Like IEX, Avaya, And CMS.
  • A Strong Dedication To Customer Service As Demonstrated By Actions And Demeanor.
  • The Capacity To Function Both Independently And In A Team Setting.
  • Outstanding Oral, Written, And Listening Abilities That Convey A Cheerful, Upbeat Attitude.
  • Proven Capacity For Upholding The Strictest Level Of Confidentiality.
  • A Demonstrated Capacity For Problem Solving And The Use Of Critical Thinking Abilities, Such As The Capacity To Think Critically And Creatively While Under Time Constraints.
  • Excellent Data Entry And Organizational Skills, Along With A Meticulous Attention To Detail.
  • The Capacity To Manage Workloads Independently As Well As In A Team Setting With Little Supervision.
  • A Proven Capacity For Strategically And Creatively Improving Operations On Both A Technical And Functional Level.
  • The Capacity To Follow Through On Issues With Consistency And Efficiency In Order To Offer A Customer-Satisfactory Resolution.
  • A Track Record Of Successfully Juggling Multiple Tasks And Meeting Deadlines.
  • Product Knowledge For Microsoft Office.
  • Attendance That Is Predictable And Consistent Is Necessary.
Aetna Food Lion Careers, Call Center Jobs Hiring Immediately Apply For Best Now (LOA Call Center Representative)
Top 10 Tips for Interview:
  1. Keep your mind and body, relax.
  2. Never try to give a long answer to an interview question. Keep your answer short and effective.
  3. If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
  4. Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
  5. Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
  6. Do not shake your leg and hand again and again.
  7. Your clothes should be neat and clean.
  8. If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
  9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
  10. Before leaving the room. You should say ‘Thank you to your interviewer’
Aetna Food Lion Careers, Call Center Jobs Hiring Immediately Apply For Best Now (LOA Call Center Representative)
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
  1. Company always wants you to be on time and you should be.
  2. Take less leave from the office.
  3. Focus on your work and try to learn more.
  4. Speak from your work not for your mouth.
  5. Keep on trying to get new things from your seniors, regarding your profile.
  6. Raise your point but only then when you are 100% sure about your point.
  7. Never hurry because haste makes waste.
  8. For earning some extra points than others. Just play out of your comfort zone.
  9. Always respect your seniors.
  10. Learn from mistakes made by you and others and do not try to repeat them.
Some Common Interview Question You Could Be Asked
  1. Tell me about yourself or describe yourself or give your introduction?
  2. Why are you leaving your current company?
  3. How will you take our company ahead from here with the help of your work?
  4. Are you comfortable with our company working timing?
  5. Why should we hire you for this position?
  6. How much do you expect as a salary?
Answers should be given below.
  1. Introduction:
  2. My name is ‘NAME’,
  3. I have done ‘QUALIFICATION’,
  4. I am from ‘Location’,
  5. Currently I am working in ‘Company Name’ “Ignore if fresher”
  6. My current position is ‘Position Name’ “Ignore if fresher”
  7. I am working on ‘Project Name’ “Ignore if fresher”
  8. Why are you leaving your current company?
  9. The main reason is salary. I am not getting that much what I deserve.
  10. Environment: not as much as good to learn new things.
  11. Seniors are not so supportive.

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Aetna Food Lion Careers, Call Center Jobs Hiring Immediately Apply For Best Now (LOA Call Center Representative)
Educational Qualification:

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.

Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required:

Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

  • Document – Qualifications certificate with mark sheets.
  • Passport size Photographs
  • Signature
How to apply:
    1. All the eligible candidates can apply for This Job as mentioned below
    2. Read official notification carefully From the Official Website.
    3. Read Notification Carefully Before Apply.
    4. Fill The Application Form (Link Is Given Below)
    5. Attach Required Document and Passport Size Photo with Signature.
    6. Then Submit. Done.
Aetna Food Lion Careers, Call Center Jobs Hiring Immediately Apply For Best Now (LOA Call Center Representative)