Aetna CVS Careers, Stay At Home Jobs Online No Experience Apply For Best Now ( Customer Service)
Company Name: Aetna
Job Name: Customer Service
Salary: $20-$30/Hour
Language: English
Location: Dallas, USA
About Company: Aetna Inc. is an American-overseen medical organization that sells customary and purchaser-coordinated medical care protection and related administrations, like clinical, drug, dental, and conduct wellbeing, ..
Job Description:
You will help members with their pharmacy benefit plans in this role. You will take incoming calls and provide answers to queries about prescription insurance, drug coverage, and mail-order prescriptions so that our members are better informed about their options. You can provide the answers necessary to help them have a simpler time getting medical care through your skills and knowledge. You will get the chance to broaden your horizons, gain new experiences, and open doors to more career opportunities at CVS while learning more about health care!
- If you fit the criteria, we offer flexibility with Work from Home options. Work from Home requirements may include, but are not limited to, maintaining your own internet connection that meets speed requirements, having a secure workspace free from interruptions, and successfully completing the training course. In this role, compliance with HIPAA and the law is necessary.
- To ensure your success on the team, we’ve got a thorough training program. This also includes up to 6 weeks of on-site training. Training is designed to give you the opportunity to learn by doing while also interacting with trainers, self-paced modules, and leadership engagement from day one.
- For those juggling priorities at work and at home, schedule options are made to help them create a flexible work schedule. Our full-time schedules currently range from 30 to 40 hours per week. You will have a set schedule, though your days off and working hours may change. Hours on the site are (MODIFY BY SITE).
- A wide range of additional benefits and discount programs, including tuition reimbursement, are included in our comprehensive benefits package, which also includes medical, dental, and vision insurance. We offer a complete time off package for full time colleagues including company paid holidays, PTO, and Floating Holidays. To ensure that coworkers receive benefits even sooner, benefit and PTO eligibility begins the month after your start date.
- With opportunities for progression from a REP I to a REP II and III, our Care coworkers have the chance to develop both inside and outside of our business unit. Our Career Mapping guide contains pathways for advancement.
- As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume.
- There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Equally, there are times where call volumes fall, and we may ask colleagues to reduce scheduled hours. Any requested increase or decrease to hours will be communicated with advance notice to a colleague and without impact to benefit eligibility. At CVS Health, we always seek to keep the colleague at the heart of what we do when meeting business demand.
- Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications.
- ∙ 1 year of experience interacting with customers (i. e. call center, retail, customer service environment, hospitality industry, military experience).
- ∙ Computer proficiency in Windows-based applications.
- ∙ Ability to problem solve in a positive, productive manner.
- ∙ Reliability and compliance with scheduling standards.
Preferred Qualifications.
- ∙ 6 months of experience working in a call center or healthcare-related field.
- ∙ Healthcare certification (ex: Med Assistant) a plus.
- ∙ Experience providing elder care, being a primary caregiver, or volunteer work within the community.
- ∙ Bilingual Spanish speaking is a plus.
- ∙ Ability to problem solve in a positive, productive manner.
- ∙ Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
- ∙ Reliability and compliance with scheduling standards.
- ∙ Ability to exhibit patience and empathy and express assurance and confidence.
- ∙ Strong customer service skills, including courteous telephone etiquette and professionalism.
- ∙ Strong oral, interpersonal and communication skills.
- ∙ Previous Work From Home experience preferred but not required.
- . We want to see you excel!
Aetna CVS Careers, Stay At Home Jobs Online No Experience Apply For Best Now ( Customer Service)
Top 10 Tips for Interview:
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
Aetna CVS Careers, Stay At Home Jobs Online No Experience Apply For Best Now ( Customer Service)
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Some Common Interview Question You Could Be Asked
- Tell me about yourself or describe yourself or give your introduction?
- Why are you leaving your current company?
- How will you take our company ahead from here with the help of your work?
- Are you comfortable with our company working timing?
- Why should we hire you for this position?
- How much do you expect as a salary?
Answers should be given below.
- Introduction:
- My name is ‘NAME’,
- I have done ‘QUALIFICATION’,
- I am from ‘Location’,
- Currently I am working in ‘Company Name’ “Ignore if fresher”
- My current position is ‘Position Name’ “Ignore if fresher”
- I am working on ‘Project Name’ “Ignore if fresher”
- Why are you leaving your current company?
- The main reason is salary. I am not getting that much what I deserve.
- Environment: not as much as good to learn new things.
- Seniors are not so supportive.
:: Safety in USA :If you live in America then you can say that you are one of those peoples in the world, which is the safest in this planet.
Aetna CVS Careers, Stay At Home Jobs Online No Experience Apply For Best Now ( Customer Service)
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
-
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Done.