American Express Customer Service Jobs In Philippines

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American Express Customer Service Jobs In Philippines

Company Name: American Express

Job Name: Customer Service Associate

Salary: ₱15,000-₱20,000/Month

Qualification: Bachelor’s Degree

Location: Philippines

Full Job Description:

At American Express, You Are Recognized For Your Contributions, Leadership, And Influence – Every Employee Has The Opportunity To Share In The Company’s Success. Together We Win As A Team, Striving To Uphold Our Company’s Values ​​And Strong Commitment To Deliver The World’s Best Customer Experience Every Day. And We Will Do It With The Highest Integrity And In An Environment Where Everyone Is Seen, Heard And Feels They Belong. American Express Customer Service Jobs In Philippines

Join The Amex Team And Let Us Lead Together. American Express Customer Service Jobs In Philippines

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Job Description:

  • The Position Is Responsible For Providing Quality And Timely Processing Of Merchant Requirements Related To Bank Updates / Maintenance Of Existing Merchant Accounts / New Account Opening, Payment Investigation And Account Reconciliation. American Express Customer Service Jobs In Philippines
  • Required To Handle Outbound And Inbound Calls To And/Or From Financial Institutions, Merchants And Internal Customers.
  • Providing Service And Support To Merchants, Processors, Front-Office And Chat Teams, Contract Review, Shipping, ESSU, CMS, Acquisitions, Network Development, Risk Management And Welcome Adoption.
  • Review, Analyze, And Process Complex Critical Inquiries With Accuracy To Ensure Merchant Satisfaction.
  • Maintain Quality, Compliance, And SLA Standards. American Express Customer Service Jobs In Philippines
  • Identify And Contribute To Process Improvement Initiatives.
  • Strong Analytical And Collaboration Skills.
  • Excellent Written And Verbal Communication Skills
  • Demonstrates Self-Control With Good Follow-Throug. American Express Customer Service Jobs In Philippines
  • Customer Orientation With A High Degree Of Urgency; An Example Of Providing Exceptional Customer Care.
  • Challenge The Status Quo.
  • Ability To Communicate Professionally With All Levels Of Clients.
  • Ability To Handle Multiple Tasks Simultaneously.
  • Working Knowledge Of MS Office Products, I.E. Excel, Word, PowerPoint, Etc. American Express Customer Service Jobs In Philippines
Minimum Qualifications: – External
  • Graduates. American Express Customer Service Jobs In Philippines
  • Excellent Verbal And Written Communication Skills.
  • Ability To Evaluate Merchant Information. American Express Customer Service Jobs In Philippines
  • High Result Orientation.
  • Ability To Make Independent Decisions And Meet Tight Deadlines.
  • Proven Reliability. American Express Customer Service Jobs In Philippines

Top 10 Tips for Interview

  1. Keep your mind and body, relaxed.
  2. Never try to give a long answer to an interview question. Keep your answer short and effective.
  3. If you don’t know the answer to any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
  4. Your dress should be formal. The formal dress always leaves a good impact on the interviewer.
  5. Take permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
  6. Do not shake your leg and hand again and again.
  7. Your clothes should be neat and clean.
  8. If the interviewer asks the question in English/Hindi, you should answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
  9. How much time you will stay in the interview room, Do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me, guys. This is a very bad impact. So try to understand and listen to the question properly at once.
  10. Before leaving the room. You should say ‘Thank you to your interviewer’
American Express Customer Service Jobs In Philippines