American Express Remote Jobs, Remote Jobs At Amex Brazil @ Privatejobsmumbai ( Account Protection Specialist )

American Express Remote Jobs, Remote Jobs At Amex Brazil @ Privatejobsmumbai ( Account Protection Specialist )

Company Name: American Express

Job Name: Account Protection Specialist

Salary: BRL 15 – BRL 30/Hour

Qualification:  Bachelor Degree

Location: Brazil

Full Job Description:

As a emblem constructed on going above and beyond to offer the best client revel in, having the most super colleagues is paramount. As the face of the organisation, you could create high quality interactions with our clients each day – from curating a unique travel or way of life revel in to helping them with their regular needs. And, you may grow your skills through industry-leading education and ongoing training, all even as getting to know what it means to continually set the standard for world elegance, customer-first service.  Locate your area in provider on #TeamAmex.

• As an Account protection specialist you will be answerable for building relationships with our customers. This position will contain making outbound or inbound calls, if you want to discover fraudulent costs.
• The role additionally entails reviewing fraud claims from Card participants, and servicing transaction degree credit and fraud related inbound calls from traders
• Creating a seasoned-active try to become aware of fraudulent charges thru inbound and outbound calls.
• Solution inbound calls from Card participants and set up/action fraud instances on calls
• Assessment fraud claims from Card participants. Upon evaluation, a choice needs to be made to both receive the claim from the card member or reject it for charge of the balance owed and ultimately making a contact with the merchant thru correspondence. Sooner or later, necessary protection to the account is needed, to send suitable correspondence and make financial modifications to either parties and notate the account.
• Provider transaction degree credit and fraud related inbound calls from traders and card contributors
• Stumble on and decrease credit and fraud hazard even as permitting profitable spend at the equal time
• Real time, transaction stage credit score and fraud threat checks
• Factor of Sale (POS) approval
• Charge reversals
• Remedy instances within the assigned empowerment restrict

A a success Account safety expert is person who:

• Has a tested potential to provide exquisite customer service to our card contributors/merchants, through demonstrating empathy, building rapport, energetic listening and showing know-how
• Make use of their expertise of merchandise and service to offer effective answers
• Superb analytical skills and capability to make correct choices
• Communicates in a professional manner, leading the conversations with the cardboard individuals/traders in the direction of a mutually beneficial final results
• Drives results, gains private delight from achieving quality effects for the agency
• Can offer first-rate carrier inside particular branch objectives
• Super verbal exchange and customer support talents
• Suitable time control and prioritizing of duties
• Capacity to work within a hectic and traumatic group surroundings

Qualifications

• Minimal paintings enjoy of 2 years of customer support experience in a be in a related enterprise, over the smartphone, with a ardour for constructing customer loyalty through wonderful listening, relationship constructing and verbal communique
• Ought to have previous Fraud enjoy
• Capacity to paintings in a quick paced metric driven surroundings with talented multitasking and navigation
• Verified consultative experience, ability to persuade, innovative
• Innovative trouble-fixing, eager to locate custom designed solutions
• Bachelor’s diploma, companion diploma, college undergrads might also observe

American Express Remote Jobs, Remote Jobs At Amex Brazil @ Privatejobsmumbai ( Account Protection Specialist )

Top 10 Tips for Interview:

1. Keep your mind and body, relax.
2. Never try to give a long answer to an interview question. Keep your answer short and effective.
3. If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
4. Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
5. Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
6. Do not shake your leg and hand again and again.
7. Your clothes should be neat and clean.
8. If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
10. Before leaving the room. You should say ‘Thank you to your interviewer’

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