Google Customer Support Jobs WFH @privatejobsmumbai

Company Name: Google

Job Name: Customer Success Manager

Salary: $20 – $30/Hour

Qualification: Associate Degree

Location: USA

Google Customer Support Jobs WFH

Full Job Description:

Minimum Qualifications:

Experience driving technology and digital transformation programs for external clients using cloud-based solutions for manufacturing and workplace solutions
Experience building roadmaps with clients to drive solution adoption and business value
Experience supporting enterprise customers with IaaS, PaaS or SaaS

Candidate Qualifications:

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Master’s degree in management, technology or engineering
Experience working directly with clients, including C-suite level management and reporting
Experience leading or project managing productivity and collaboration programs in large organizations
Experience working with industry and solution architects to define future roadmaps to deliver to customers
Experience working with channel partners and system integrators, and knowledge of the Google Cloud environment
Excellent communication, presentation and event management skills

About Work:

The Google Cloud Platform helps customers transform and create the future of their business, all with unified cloud technology. Our products are designed for security, reliability and scalability, running fully, from infrastructure to applications to devices and hardware. Our team is dedicated to helping our customers – developers, small and large companies, academic institutions and government agencies – see the benefits of our technology come to life. As part of an entrepreneurial team in this fast growing company, you will play a key role in understanding our customers’ needs and helping to shape the future of businesses of all sizes by using technology to connect with customers. , employees and partners. As a Customer Success Manager, you will be familiar with the changing digital workplace, customers, and technology/industry trends. You will act as a trusted advisor to a portfolio of clients and help them implement Google tools and productivity. You will work closely with the customer-facing team to ensure that the customer’s experience with Google Cloud exceeds their expectations. You will work with clients to develop strategies that align their business needs with successful enablers (e.g., planning, programming, change management, and technology) designed to reduce downtime useful for Google solutions. You will act as a solution architect, adjust strategy and identify/deploy accelerators as part of the overall customer transformation strategy.

Google Cloud provides companies with industry-leading infrastructure, platform capabilities, and enterprise solutions. We provide enterprise cloud solutions that use Google technology to help customers be more efficient and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as a trusted partner to solve their most important business problems.

Work:

Collaborate with account teams and customer-facing executives to develop strategic and technical initiatives that help customers achieve their business goals.
Guide customer managers through the changes required to unlock the full benefits of Google Workspace, providing guidance to help design the best development and adoption strategies to maximize business value. Work with clients to identify successful projects that will increase their time to profit and develop a plan to implement those projects, including tracking goals, actors, milestones , risks, and metrics.
Serves as a subject matter expert on digital innovation and collaboration, providing clients with executive and professional level insights. Successfully onboard the adoption of Google productivity and integration solutions for the account portfolio, with a focus on Google Workspace.