Amazon Customer Support Jobs – Remote in U.K @Privatejobsmumbai(Customer Insights Manager)

Amazon Customer Support Jobs – Remote in U.K @Privatejobsmumbai(Customer Insights Manager)

 

Company Name: Amazon

Job Name: Customer Insights Manager

Salary: £20 – £30/Hour

Qualification: Graduation

Location: U.K

 

Amazon Customer Support Jobs – Remote in U.K @Privatejobsmumbai(Customer Insights Manager)

 

Full Job Description

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  • To address some of the biggest logistical issues facing not only Amazon but the entire industry, our team is reinventing how we interact with customers globally and creating a new, emerging business in shipping.
  •  We require a highly motivated and entrepreneurial customer insights manager to help Amazon Shipping grow in Europe. The ideal applicant will be a highly analytical problem solver who is also hands-on and who has a track record of producing useful insights from both our target market and current clients.
  •  The Customer Insights Manager will be in charge of generating insights that will help our team comprehend and serve our customers more effectively. The position requires a strong interest in delving deeply into sizable, ambiguous datasets as well as a thorough understanding of conducting and analyzing both qualitative and quantitative research. The Customer Insights Manager will also need to be knowledgeable about the most recent approaches to research design and be able to translate research results into practical recommendations.
 Responsibilities of a job.

* Oversee the problem-solving, delivery of research materials, and reporting of findings phases of qualitative and quantitative research projects.

* Execute, research, and present insights for monthly VoC and customer satisfaction activities.

* Do secondary research to gather information.

* Conducts convincing insights through the analysis of data from focus groups, questionnaires, interviews, and other qualitative and quantitative research.

* Investigate novel strategies and tactics and recommend them to improve and broaden our data analysis function.

* The author offers advice to the leadership and stakeholders in reports that are written for audiences ranging from the director level up.

* Develop relationships with numerous cross-functional Amazon business partners to learn about their priorities and difficulties, contribute to a roadmap for market research, and inspire actions through the sharing of insights.

 ESSENTIAL NEEDS.

* A bachelor’s degree, preferably in economics, statistics, or market research.

* Considerable professional experience in fields like market research, customer insights, or consulting.

* Survey development expertise with verifiable examples of prior work.

* Excellent organization skills.

 DESIRABLE REQUIREMENTS.

* Previous work experience in a high-growth startup environment.

* Demonstrated track record of conducting B2B market research for tech or e-commerce firms.

* Determination to continuously improve results and willingness to try novel approaches.

* The ability to work in a self-service environment.

* Excellent oral and written communication skills as well as a keen attention to detail.

* Expertise in using pivot tables in Microsoft Excel at the advanced or intermediate level.

* A track record of success using software designed for use in market research analysis, such as SPSS, Decipher, or equivalents.

 

Amazon Customer Support Jobs – Remote in U.K @Privatejobsmumbai(Customer Insights Manager)