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American Express Chat Professional in U.K @Privatejobsmumbai (Customer Care Professional)

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American Express Chat Professional in U.K @Privatejobsmumbai (Customer Care Professional)

 

Company Name: American Express

Job Name: Customer Care Professional

Salary: £20 – £30/Hour

Qualification: Graduation

Location: U.K

 

American Express Chat Professional in U.K @Privatejobsmumbai (Customer Care Professional)

 

Full Job Description

American Express is aware of the potential for people and organizations to develop in amazing ways given the right support. We are proud to provide each other with support as our coworkers constantly push the envelope of what is conceivable. Whether we’re encouraging people to travel the world, advancing commerce, or increasing our customers’ financial confidence.

When you sign up for Team Amex, you become a part of a multiethnic workforce of over 60,000 colleagues who all have the same goal in mind: to provide exceptional customer service every single day. While you learn and grow, we support your meaningful career journey here with programs, benefits, and flexibility to support you both personally and professionally. The success of the company benefits every employee.

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If we work together every day to uphold our company’s values and our strong backing promise to our clients, communities, and one another, we will succeed as a team. We’ll carry it out honorably, with integrity, and in a setting where everyone is heard, seen, and truly feels a part of things.

Let’s move forward together if you join TeamAmex.

A brand that is built on going above and beyond to provide the best customer experience needs to be surrounded by the most exceptional coworkers. As the company’s face, you have the chance to engage with customers in a positive way every day by helping them plan a special trip or lifestyle event or by taking care of their basic needs. Along with this, you can learn how to continuously raise the bar for first-rate customer service through industry-leading training and ongoing coaching. Find your position of service on TeamAmex.

 Roles and obligations:.

work that is rewarding and meaningful and is integrity-driven.

Here are a few examples of what you might be expected to do in this position:.

  •  Assist customers with their inquiries and concerns through a variety of channels (calls, chat, mobile messaging).
  •  develop long-lasting relationships with our customers by adopting a consultative approach, learning about their present and future needs, providing first-contact resolution, and negotiating a win-win scenario for both the customer and American Express.
  •  By identifying opportunities to offer products based on our Cardmembers’ needs, we can better the shopping experience for our clients.
  •  meet and exceed the requirements for productivity, compliance, and quality.
  •  To serve our clients and ensure they get the most out of our online and mobile platforms, we use computer systems and applications.
  •  Maintain records of significant data, including payment details, client modifications, address modifications, and travel warnings.
  •  Set different priorities and adapt to a dynamic environment.
 Preferred skills include.

Your aptitude and interest have led you down a unique career path.

  •  You will demonstrate your excellence by maintaining a positive attitude in challenging situations.
  •  Every interaction with our customers should be exceptional, which demonstrates our passion for aiding others.
  •  the patience and ability to multitask while providing our customers with services using various digital tools and systems in a fast-paced and dynamic environment.
  •  good interpersonal, written, and communication skills.
  •  the ability to be assertive in difficult conversations.
  •  Excellent negotiating, persuasion, and problem-solving abilities.
  •  Strong problem-solving and attention to detail skills, along with being analytical and future-oriented.
  •  possessing the confidence to work virtually.
 The ideal qualifications are:.
  •  2 years’ worth of experience at the very least in customer service, with 6 months of that time spent overseeing chat support.
  •  90 percent accuracy and a typing speed of at least 40 WPM.
  •  quick navigation skills, web savvy, and a fundamental knowledge of troubleshooting.
  •  The ability to switch between screens and tools.
  •  Candidates with a bachelor’s degree, an associate’s degree, or who are just beginning college are all qualified.
 Additional details:.
  •  No hour limitations; full-time. It is necessary to be able to implement a hybrid work schedule that combines on-site and remote work.
  •  These prerequisites must be met in order to work remotely:.
  •  It must have a minimum download speed of 25 mbps.
  •  You need a private, quiet space at home in order to work from there.
  •  American Express offers fantastic and varied employment opportunities. High performance is recognized with target-driven incentives.

The acceptance of a job offer from American Express is subject to satisfactory completion of a background check and compliance with all applicable laws and regulations.

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American Express Chat Professional in U.K @Privatejobsmumbai (Customer Care Professional)