American Express Work From Home Customer Service, Amex Customer Service Job @Privatejobmumbai (Customer Care Professional)
Job Details:-
Hiring Organization: American Express
Post Name: Customer Care Professional
Qualification: Graduation
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: USA
About: American Express Corporation (Amex) is an American international financial services company specializing in payment cards headquartered in New York. It is one of the most valuable companies in the world and one of the 30 components of the Dow Jones Industrial Average. The company’s logo, introduced in 1958, is a gladiator or general whose image appears on popular traveler’s checks, charge cards and corporate credit cards. It is based in the American Express Tower in the Battery Park City neighborhood of Lower Manhattan, where it maintains its offices. They are the biggest tourist providers in the world.
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American Express Work From Home Customer Service, Amex Customer Service Job @Privatejobmumbai (Customer Care Professional)
Introduction
With the right support, people and businesses can make tremendous progress. When you join the Amex team, you’ll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for the benefits, programs and changes that support you personally and professionally.
At American Express, you will be recognized for your contribution, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to support our company values and our strong commitment to support and deliver the best customer experience in the world every day. But we will do this with integrity in an environment where everyone is seen, heard and felt. Join the Amex team and let’s lead the way together.
- How can you make an impact on this project? Are you passionate about delivering a world-class customer experience every day?
- American Express is looking for customer service professionals to join its customer relations network in Belgium. The proposed work schedule will be a hybrid with 2 days a week in the office in Brussels and 3 days a week working telephonically in Belgium.
- 100% virtual is possible. The operator will work 38 hours per week in shifts from Monday to Friday from 08:00 to 18:00.
Our mission at American Express is to provide a world-class customer experience every day. We support our clients, design creative solutions to meet their needs, and aim to make a meaningful difference in their lives. As a Customer Service Specialist, you will be part of a customer relationship team that develops lasting relationships with our cardholders. Here are some examples of what you will do in this project
- Provide exceptional inbound call handling to multiple American Express customers with unique requests
- Make your team successful
- Build meaningful relationships through consultative inquiries to ensure added value for the client
- Provide personalized solutions and negotiate the best outcome for the customer with American Express, seeking first call resolution when possible.
- Meet and exceed quality goals, compliance standards and productivity goals
- Write down important information
- Iterate on ways to adapt to an ever-changing environment
- In return, as a skilled and qualified professional, we
- Provide opportunities for your professional growth and advancement
- Provide support and rewards for driving and achieving outstanding results
- Respect and appreciate you for your diversity, integrity and teamwork
- Demonstrate personal integrity by remaining positive in difficult situations
- Strong communication skills in French, Dutch and English
- Demonstrate a passion for service by providing exceptional service in every interaction with our customers
- Ability to work in a fast-paced environment and multi-task and constantly shift
- Social skills, communication and listening
- Good negotiation and influence skills
- Strong analytical and problem solving skills with strong attention to detail
Exceptional organizational skills
- Ability to work flexibly
- A team player who has demonstrated self-motivation and the ability to work under pressure and without supervision
- Knowledge of Microsoft Office suite (Excel, Word, Outlook,)
- Actively looking for improvement opportunities and organizing processes
- Building and promoting internal and external relationships
- The skills of change within a group
- Highly motivated, product oriented and positive
- Good writing skills in French or Dutch are a plus and can lead to development opportunities such as support in the reporting department
American Express Work From Home Customer Service, Amex Customer Service Job @Privatejobmumbai (Customer Care Professional)
Top 10 Tips for Interview:
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
American Express Work From Home Customer Service, Amex Customer Service Job @Privatejobmumbai (Customer Care Professional)
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Done.