American Express Work From Home Jobs, Amex Remote Jobs @ privatejobsmumbai

Company Name: American Express

Job Name: Analyst

Salary: $20 – $30/Hour

Qualification: Associate Degree

Location: USA

American Express Work From Home Jobs, Amex Remote Jobs

Full Job Description:

With the right support, people and businesses can make tremendous progress. When you join the Amex team, you’ll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here you will learn and grow as we help you create a unique and meaningful career path for you with benefits, programs and flexibility that support you personally and professionally.

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At American Express, you will be recognized for your contributions, leadership and impact. Every colleague has the opportunity to share in the company’s success. Together, we will win as a team, and strive to uphold our company values and our strong commitment to support and deliver the best customer experience in the world every day. And we will do this with integrity, and in an environment where everyone is seen, heard and felt. Join the Amex team and let’s lead the way together.

As a brand built on high expectations to deliver the best customer experience, having exceptional colleagues is paramount. As the face of the company, you can create a positive relationship with our customers every day, by creating a unique trip or life experience to help with their daily needs. In addition, you can develop your skills through industry-leading training and continuing education, where you learn what it means to continue setting standards for world-class customer service.

How can you make an impact on this project?

It is responsible for contacting customers with expired accounts to save the account. They also perform preventative maintenance to avoid future delays in high-profile media accounts. To manage risk and reduce credit card and through credit process and process management.
Get the information needed to review corporate customer accounts to determine the cause and make sound credit decisions to ensure we can manage acceptable risk for both corporate customers and American Express cardholders. Ensure profitability and provide solutions based on the needs of individual and corporate card customers.
In order to evaluate and evaluate the quality of these two companies, customers should consider spending more for customer/business expansion or canceling accounts for both. To process business customer inquiries or send card member disputes, inquiries and approvals to the appropriate department.
Performs the duties through inbound and/or outbound telephone contact with BTA offices and products. Manage the end-to-end process of the Business Travel Account product.
Make sure that quality is achieved with quality. Can handle queries/complaints of CM or PA personally.
Process the file through inbound and outbound calls to manage risk and reduce credit losses through strategic decision making and monitoring processes as well as managing customer satisfaction at certain levels. Good cooperation with colleagues in other departments.
Manage demand using credit systems and customer service
Conduct performance analysis, using all available data types, including cardholder payment history, spending and payment behavior and financial information. Review and evaluate the quality and credit reports of cardholders and customers to consider controlling/limiting spending or canceling accounts.
Able to handle customer inquiries or disputes with reference card members, inquiries and follow up on necessary tasks. Liaise with ACT, GCP, CFN, CEN and TMC to ensure customer requirements are met.
Ensure that processes are in place to support prioritization and timely decision making. Ensure timely delivery of quality customer service.

Minimum Qualifications:

At least 2 years of experience in credit analysis or related field. Bachelor of Business i.e. Business Administration, Economics.
Strong analytical and negotiation skills. Ability to cope with high pressure due to workload.
Strong customer orientation and proven problem solving skills. Good written law in English.
Cross-functional group projects: GCP, Travel, Global Services, DP. Must be able to plan and manage multiple projects simultaneously.
Can be used on a PC; Word, Excel, PowerPoint. Hard work, team spirit
Employment assistance with American Express is conditional upon passing a background check, subject to applicable laws and regulations.

American Express Work From Home Jobs, Amex Remote Jobs @ privatejobsmumbai