About the Role:

In the role of Senior HR Service Delivery Representative, you’ll leverage your specialized skills to evaluate and address non-standard HR operational issues. You’ll be a key resource for administering HR programs and ensuring efficient HR service delivery.

Responsibilities:

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• Process and troubleshoot complex payroll, benefits, and HR transactions.
• Escalate and resolve non-standard employee inquiries.
• Maintain and audit detailed employee records in HR systems.
• Ensure adherence to service standards and implement enhancements.
• Act as a liaison with HR program managers to support program delivery.
• Contribute to policy development and procedural documentation.
• Analyze HR data to support decision making.
• Lead HR service improvement projects.
• Provide training and support to junior team members.
• Prepare advanced HR metrics and performance reports.

Skills:

• Thorough Attention to Detail: Ensuring precision in complex transactions.
• Enhanced Communication Skills: Effectively liaising with various stakeholders.
• Specialized HR Knowledge: In-depth understanding of specific HR areas.
• Advanced Problem-Solving: Addressing non-standard issues and finding solutions.

• Data Analysis: Proficient in interpreting HR data and metrics.
• Process Improvement: Identifying and implementing enhancements.
• Technical Proficiency: Advanced use of HRIS and analytical tools.
• Mentorship: Supporting and guiding junior associates.

• Requires in-depth knowledge and is multi-skilled or has specialized skills of operational or administrative processes achieved through job-related training and considerable on-the-job experience

• Takes a broad perspective to evaluate operational or administrative non-standard problems; identifies patterns from partial/conflicting data to help identify and implement solutions
• Completes a variety of operational or administrative work assignments under limited supervision following general instruction for new or special assignments

• Communicates potentially sensitive information with other departments and/or outside organizations
• May serve as an informal resource for colleagues with less experience