(Work From Home) Delta Airlines Careers Remote $28/H – Hiring Now

(Work From Home) Delta Airlines Careers Remote $28/H – Hiring Now

 

Description

Delta Airlines is excited to announce remote job opportunities for enthusiastic individuals seeking to join our dynamic team. As part of our commitment to providing exceptional service, we are looking for talented professionals who are passionate about the airline industry and dedicated to delivering outstanding customer experiences. Join us in shaping the future of air travel while enjoying the flexibility of working from home.

Responsibilities:

  1. Customer Service Excellence: Provide exemplary customer service to passengers via phone, email, and chat platforms, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  2. Booking and Reservations: Assist customers with flight bookings, changes, cancellations, and upgrades, utilizing Delta Airlines’ booking systems and procedures.
  3. Problem Resolution: Effectively troubleshoot and resolve customer concerns related to flights, baggage, reservations, and other travel-related issues.
  4. Information Provision: Furnish accurate information regarding flight schedules, fares, policies, and procedures to assist customers in making informed travel decisions.
  5. Sales and Promotions: Promote Delta Airlines’ products, services, and special offers to customers, maximizing revenue opportunities while meeting sales targets.
  6. Documentation and Reporting: Maintain detailed records of customer interactions, transactions, and feedback, adhering to data protection regulations and reporting any operational issues as necessary.
  7. Collaboration: Collaborate with cross-functional teams, including reservations, operations, and sales departments, to ensure seamless customer experiences and effective problem resolution.

Qualifications:

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  1. Excellent Communication Skills: Exceptional verbal and written communication abilities with a keen attention to detail.
  2. Customer Focus: Strong customer service orientation with a genuine desire to assist and satisfy customers.
  3. Problem-Solving Aptitude: Proven ability to troubleshoot and resolve customer issues effectively and efficiently.
  4. Adaptability: Flexibility to adapt to changing priorities, procedures, and technologies in a fast-paced environment.
  5. Computer Proficiency: Comfortable navigating computer systems, including proficiency in Microsoft Office and experience with airline booking systems is a plus.
  6. Team Player: Ability to collaborate effectively with colleagues and contribute positively to team dynamics.
  7. Time Management: Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.
  8. Availability: Flexibility to work variable shifts, including evenings, weekends, and holidays, as required.

Requirements:

  1. High school diploma or equivalent; additional education or relevant certifications are a plus.
  2. Previous customer service experience, preferably in a call center or airline industry.
  3. Access to a reliable high-speed internet connection and a quiet workspace conducive to remote work.
  4. Equipment requirements may include a computer, headset, and webcam, as specified by Delta Airlines.
  5. Must be legally eligible to work in the United States.