Job Description
American Express is a globally recognized financial services company dedicated to providing exceptional customer experiences. With a rich history dating back to 1850, we have continuously evolved and innovated to meet the changing needs of our customers. Our commitment to service excellence and our strong values make us a trusted partner for millions of individuals and businesses worldwide.
Job Description:Are you passionate about delivering outstanding customer service? Do you thrive in a virtual work environment? If so, we have an exciting opportunity for you to join the American Express team as a Virtual Customer Care Professional.
Key Responsibilities:As a Virtual Customer Care Professional, you will play a crucial role in ensuring our customers receive world-class service. Your responsibilities will include:
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Customer Assistance: Provide exceptional customer support through virtual channels, including phone, chat, and email. Assist customers with inquiries, resolve issues, and ensure their needs are met promptly and professionally.
Product Knowledge: Develop a deep understanding of American Express products and services to effectively address customer questions and concerns. Stay updated on changes and updates within the company.
Problem Solving: Identify and analyze customer issues, working diligently to find solutions that meet their needs while adhering to company policies and guidelines.
Quality Assurance: Maintain a high level of accuracy and quality in all customer interactions to uphold our reputation for excellence.
Documentation: Record and maintain detailed and accurate customer information and interactions in our systems.
Team Collaboration: Collaborate with colleagues and team members to share knowledge and best practices, contributing to a positive and supportive work environment.
Required Skills and Qualifications:To excel in this role, you should possess the following skills and qualifications:
Exceptional Communication: Strong verbal and written communication skills in English.
Customer-Centric Approach: A genuine passion for helping customers and providing exceptional service.
Adaptability: Ability to work effectively in a virtual environment and adapt to changing customer needs.
Problem-Solving Skills: Proven ability to analyze and resolve customer issues.
Tech-Savviness: Comfortable using digital tools and systems.
Team Player: Willingness to collaborate and contribute to team success.
Professionalism: Maintain a high level of professionalism in all customer interactions.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays as required.
If you are ready to be part of a company that values its customers and its employees, join American Express as a Virtual Customer Care Professional. Help us continue our legacy of delivering exceptional service in a virtual world. Apply today and embark on a rewarding career journey with us!
Virtual Customer Care Professional In Malaysia
