Job Description
Flipkart is India’s leading e-commerce platform, revolutionizing the way people shop online. With a mission to make e-commerce accessible to all, Flipkart offers a wide range of products, from electronics to fashion, all under one virtual roof. As a dynamic and customer-centric organization, Flipkart is dedicated to providing a seamless shopping experience to millions of customers across India.
Job Title: Virtual Assistant (Sales & Customer Support)
Job Location: [Insert Location]
Job Type: Full-time
About the Role:
Are you passionate about delivering exceptional customer service and assisting in sales activities? Flipkart is seeking a Virtual Assistant for Sales & Customer Support who will play a vital role in enhancing the overall shopping experience of our customers. As a Virtual Assistant, you will be the voice and face of Flipkart, providing top-notch customer support and helping boost our sales efforts.
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Key Responsibilities:
Customer Support: Handle customer inquiries and issues through various communication channels (phone, email, chat) with courtesy and professionalism.
Sales Assistance: Assist customers in their purchasing journey, providing product information, recommendations, and resolving any sales-related queries.
Problem Solving: Troubleshoot and resolve customer issues, ensuring their satisfaction and retention.
Product Knowledge: Develop an in-depth understanding of Flipkart’s products, services, and promotions to offer valuable assistance.
Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling products.
Feedback Collection: Collect and relay customer feedback to the relevant teams for continuous improvement.
Administrative Tasks: Assist in various administrative tasks to ensure smooth operations within the department.
Required Skills:
Customer-Centric: A passion for helping and satisfying customers, with excellent communication and interpersonal skills.
Sales Acumen: Understanding of sales principles and a persuasive communication style.
Problem-Solving: Ability to analyze and resolve customer issues effectively.
Tech-Savvy: Proficient in using digital tools and systems.
Adaptability: Comfortable working in a fast-paced environment and handling various tasks simultaneously.
Team Player: Collaborative and willing to work closely with sales and customer support teams.
Qualifications:
High school diploma or equivalent (Bachelor’s degree preferred).
Previous experience in customer service or sales-related roles is a plus.
Knowledge of e-commerce and familiarity with Flipkart’s platform is advantageous.
Proficiency in English and any additional languages is a bonus.
How to Apply:
If you are enthusiastic about delivering top-notch customer service, assisting in sales efforts, and being a part of Flipkart’s journey to redefine e-commerce in India, we encourage you to apply for the Virtual Assistant (Sales & Customer Support) role. Please submit your resume and a cover letter highlighting your relevant experience and skills to us.
Join our dynamic team and be a part of India’s e-commerce revolution at Flipkart!
Virtual Assistant (Sales & Customer Support) at Flipkart In Malaysia
