Job Description
Chewy is a leading online retailer that provides pet parents with a convenient and reliable source of high-quality pet products. We are dedicated to delivering the best for our customers four-legged friends. Our team is passionate about pets, and we believe in the value of fostering strong relationships with both our customers and our employees. Chewy is a fast-growing, innovative company, and we are looking for dynamic individuals to join our remote customer support team.
Location: Remote (Work From Home)
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About the Position: Are you a pet lover who is passionate about delivering exceptional customer service? Chewy is seeking dedicated and enthusiastic individuals to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in providing top-notch assistance to our customers and ensuring they have a positively great experience with Chewy. If you are looking for a flexible remote position where you can work from the comfort of your home while helping pet owners, this job is perfect for you.
Key Responsibilities:
Provide friendly and knowledgeable assistance to customers via phone, email, and live chat.
Address customer inquiries, resolve issues, and ensure customer satisfaction.
Offer product recommendations and provide guidance on pet care.
Process orders and returns efficiently.
Maintain accurate customer records and documentation.
Collaborate with team members to provide outstanding support.
Required Skills:
Excellent communication skills in English, both written and verbal.
Customer-centric approach and a passion for delivering exceptional service.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Comfortable with technology and the ability to quickly learn and navigate different software systems.
Flexibility to work in a remote environment, including a quiet and dedicated workspace.
A genuine love for pets and empathy for pet owners.
Why Choose Chewy:
Competitive pay and performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision insurance.
Opportunities for career growth and advancement within a rapidly expanding company.
A supportive and pet-friendly work culture.
Employee discounts on pet products.
Ongoing training and development opportunities.
The opportunity to make a difference in the lives of pet owners and their furry companions.
If you are a pet enthusiast with excellent customer service skills and the ability to work from home, we would love to hear from you. Join the Chewy team and help us continue to provide the best pet products and support to our customers. Apply now to start your exciting journey with us!
Remote Jobs Customer support (Work From Home ) In Malaysia
