Job Description
Are you looking for an IT position with advanced user support and where you can take great ownership of your tasks in a global high-tech product company? Then this opportunity might be what you are looking for!
About the position
As a Local IT Administrator, you will be a part of our IT team consisting of you and our IT Infrastructure Manager to whom you will report. Together, you will implement global IT solutions considering local business needs. You will support the whole Kollmorgen AGV Team in Sweden consisting of about 100 employees and be responsible for the onsite support of all PC, LAN, and related peripheral equipment.
You will typically receive requests from the Help Desk related to end-users or equipment and will be responsible for seeing those requests through to completion. In some situations, you will need to escalate a request to a 3rd level technician or assist that technician with onsite assistance on a project or problem.
Your role will include tasks such as:
• 1st and 2nd line support, partly 3rd line support.
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• Provide feedback to IT applications and infrastructure personnel based on local management and key-user discussions, and vice versa.
• Provide PC, network, including the specification, purchase, installation, and configuration of related hardware and software.
• Troubleshoot and provide first level diagnosis for PC, network, hardware, and software problems.
• Perform user administration, data administration, and file backups for servers.
• Perform user setup, password security, and other changes on PC/LAN systems.
• Advise, train, and assist users on how best to utilize system and ensure installation of desktop hardware and software according to established standards.
• Assist in the installation and troubleshooting of routers, switches, and other network equipment.
• Take calls/requests from end-users, entering them into the system, and try to resolve those requests as quickly as possible.
• Work to resolve problems in collaboration with global team technicians.
We are looking for you
… who want to take on a broad role where no two days are the same – one moment you might be installing servers in our server room and the next you are helping a user with their PC or phone. As this position will involve close contact and support to users, you need to be a service-minded person who enjoys interacting with others and helping out when needed. You do not shy away from reaching out to people, both globally and on our local site. To be successful in this position, you are self-motivated, structured, and thorough with good documentation skills.
Your profile
• Academic degree relevant for the position and/or experience from working in a similar role.
• Computer operation experience which includes experience in operation, configuration, and maintenance of microcomputers, related peripheral equipment, and software applications.
• Experience in training, troubleshooting, and providing technical support to systems users.
• Good knowledge of personal computer hardware, software (operating systems and applications) for Linux and Windows.
• Knowledge in Server operating system desired – Linux, Microsoft Server, Active Directory. Microsoft Azure, Hyper-V, VMWare.
• Networking basic knowledge IP routing, VLAN, DHCP, DNS, WAN, LAN, VPN.
• English, both written and spoken.
• As some support cases will be in Swedish on another local site, Swedish in both speech and writing are required.
Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.
You may not know it, but Regal Rexnord impacts your life every day. The company products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.
Regal Rexnord business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company commitment to sustainability. The company industrial powertrain and automation solutions offerings are an important part of the company growth strategy. The company strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.
Local IT Administrator – Molndal In Malaysia
