Job Description
We are seeking a skilled IT Support Technician to join our team! The ideal candidate will have a background in supporting a diverse range of systems, including Apple, Windows, Wi-Fi, Google Workspace, MDM, and EntraID. You will be responsible for providing technical support to our internal staff, troubleshooting issues, and ensuring the smooth operation of our IT.
You will provide first-line technical support to end-users via various channels (phone, email, chat) and make sure it is all logged in our ticketing system, as well as administer Google Workspace including email, file storage, collaboration tools, Microsoft 365 applications, Workspace ONE and the list goes on.
The role also includes responsibilities for:
Maintaining internal systems (Google Workspace, FreshService, Workspace One, EntraID and the list goes on…)
Configure and manage Mobile Device Management (MDM) systems for all our devices.
Utilize a helpdesk ticket system to log, track, and prioritize support requests.
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IT support for Macs, PCs, iPhones, and Android. You will also be working with printers, basic network issues, and related equipment (you know, everything from monitors, keyboards, mice, and hard drives to ethernet cables, video conference equipment, and lots more)
Best practices around data security
Stay current on IT and introduce Telavox to new smart solutions.
To handle everything our Telavoxers need help with regarding IT, we use FreshService ticket system. If you are not already, you will become an expert in entering, prioritizing, scheduling, managing, and closing cases here.
This role is based in Malmö and you will report to the IT Manager.
About you
To do well and have lots of fun in this role, we believe that you have at least 2+ years of experience or competence working in an IT Service/Help desk where you have to get to know established IT service delivery practices. You have strong experience supporting both macOS and Windows, and it is a plus if you also have experience working with Linux, iOS, and/or Android.
You need to be fluent in Swedish and English, both verbal and written. Skills in Spanish and/or French would be the icing on the cake, but not a must!
It would be great if you also have:
Managed mid-to-large Google Workspace environments and documented skills in it
Scripting knowledge (Bash and Powershell)
Networking experience with wifi, switches, and firewalls and/or IT Security
IT Security experience.
Experience with cloud platforms such as Azure or GCP
Industry certifications (e.g., CompTIA A+, Apple Certified Support Professional, Microsoft 365 Certified: Endpoint Administrator Associate).
Furthermore, you are an initiative-taking, problem-solving, and collaborative person who loves improvement and helping people around you, regardless of whether the solution is simple for you or if you had to figure out for a while how to solve it.
You prefer sustainable solutions that will work over a long period, rather than quick fixes that will make this non-technical person in front of you disappear quickly. You are great at training the user and showing this person how to solve the problem in the future (and sometimes you just need to nag a bit about how it is good to restart your computer from time to time… ).
As this role collaborates with almost every other part of Telavox it is given that you enjoy working with a wide range of people with various backgrounds.
IT Support Technician In Malaysia
