Job Description
The Elite Job is a dynamic and innovative IT services company that is at the forefront of delivering cutting-edge technology solutions. Our commitment to excellence has made us a trusted partner for businesses in various sectors. As we continue to grow, we are looking for an experienced IT Service Desk Manager to join our team and drive our service desk operations to new heights.
Job Description:
Position Summary: The Elite Job is seeking an IT Service Desk Manager (m/f/d) to lead our service desk team. The successful candidate will be responsible for ensuring the efficient operation of our IT service desk, providing technical support, and managing a team of skilled professionals. This role is pivotal in ensuring our clients receive world-class IT support, ultimately contributing to their success.
Key Responsibilities:
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Leadership: Lead, mentor, and develop a team of IT support professionals, fostering a collaborative and productive work environment.
Service Delivery: Ensure the timely and effective delivery of IT support services to our clients, meeting or exceeding service level agreements (SLAs).
Problem Resolution: Manage and resolve complex technical issues and escalations, providing guidance and solutions to the service desk team.
Continuous Improvement: Identify opportunities for process improvement, streamline operations, and implement best practices to enhance service quality.
Performance Metrics: Monitor and report on service desk performance metrics, analyzing data to make informed decisions and improvements.
Client Interaction: Establish and maintain strong client relationships, ensuring client satisfaction and addressing client feedback.
Required Skills and Qualifications:
Bachelor degree in Computer Science, Information Technology, or a related field.
Proven experience in IT service desk management, with at least 5 years in a leadership role.
Strong knowledge of ITIL framework and best practices.
Exceptional problem-solving skills and the ability to manage technical escalations.
Excellent leadership and team management skills, with a focus on employee development.
Strong communication and interpersonal skills.
Proficiency in IT service desk tools and software.
Why Join The Elite Job:
Competitive salary and benefits package.
Opportunities for career growth and development.
Work in a collaborative and innovative environment.
Be part of a company that values excellence and cutting-edge technology solutions.
Make a significant impact on our clients success.
If you are a highly motivated IT professional with a passion for delivering outstanding service and leading a team to success, we encourage you to apply for the IT Service Desk Manager position at The Elite Job. Join us in our mission to provide top-tier IT support to our clients and help shape the future of technology services.
Application Process: To apply for this position, please submit your resume and a cover letter outlining your relevant experience and qualifications to [insert email address or application link].
The Elite Job is an equal opportunity employer, and we welcome candidates from all backgrounds to apply. We look forward to reviewing your application and meeting potential candidates who are eager to contribute to our success.
IT Service Desk Manager (m/f/d) In Malaysia
