Job Description
Are you looking to launch your career in the dynamic field of IT support? Do you possess exceptional problem-solving skills and a passion for providing top-notch customer service? If so, The Elite Job has an exciting opportunity for you as an Entry Level Helpdesk Coordinator.
As an Entry Level Helpdesk Coordinator, you will be an integral part of our IT support team, working to ensure our organization’s technology functions smoothly. Your primary responsibilities will include:
Key Responsibilities:
First Point of Contact: Serve as the first point of contact for employees seeking technical assistance via phone, email, or in-person. Provide friendly, efficient, and effective support while maintaining a high level of customer satisfaction.
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Problem Diagnosis: Troubleshoot technical issues and provide timely solutions to end-users. This may involve hardware, software, network, or application-related problems.
Documentation: Maintain accurate records of all helpdesk interactions, including the issue, resolution, and any follow-up required. This documentation will be crucial for identifying trends and improving support processes.
Escalation: Escalate unresolved issues to the appropriate IT teams or third-party vendors when necessary, ensuring a swift resolution and minimal disruption to workflow.
Training and Guidance: Provide guidance to end-users on basic software and hardware usage, helping them become more self-sufficient in resolving common issues.
Qualifications:
To excel in this role, you should possess the following qualifications and skills:
Bachelor’s degree in IT, Computer Science, or a related field (preferred but not required).
Strong problem-solving abilities with a keen attention to detail.
Excellent communication skills, both written and verbal.
Customer-centric mindset with a passion for delivering exceptional service.
Ability to work collaboratively in a team environment.
Basic understanding of IT concepts, including operating systems and software applications.
Why Join The Elite Job?
Opportunity for Growth: The Elite Job is committed to the professional development of its employees. You will have access to training and mentorship programs to advance your career.
Inclusive Work Environment: We celebrate diversity and foster an inclusive workplace where everyone’s contributions are valued.
Competitive Compensation: Enjoy a competitive salary and benefits package, including health insurance and retirement plans.
Cutting-Edge Technology: Work with the latest technology and tools to enhance your skills and knowledge.
If you’re ready to kick-start your career in IT support with The Elite Job, apply today by submitting your resume and a cover letter detailing your qualifications and why you’re the perfect fit for this role. We look forward to welcoming you to our team!
Entry Level Helpdesk Coordinator In Malaysia
