Job Description
At The Elite Job, we pride ourselves on providing exceptional outsourcing solutions to clients across various industries. As a leading BPO service provider, we prioritize customer satisfaction and seamless support for our esteemed clientele. Our team of dedicated professionals is committed to excellence, and we foster a collaborative and growth-oriented work environment.
Position: Customer Support Executive (Non-Voice)
Job Summary:We are seeking a highly motivated and skilled Customer Support Executive to join our non-voice process team. As a Customer Support Executive, you will play a pivotal role in ensuring our clients receive top-notch support and assistance. Your primary responsibility will be to handle customer inquiries and provide solutions promptly, while maintaining the highest level of professionalism and customer service standards.
Key Responsibilities:
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Respond to customer inquiries through email and chat channels promptly and efficiently.
Provide accurate information and resolve customer concerns, ensuring a positive and satisfactory experience.
Maintain comprehensive knowledge of our products and services to address customer queries effectively.
Collaborate with cross-functional teams to escalate and resolve complex customer issues.
Keep detailed records of interactions and transactions with customers for future reference.
Identify opportunities for process improvements and suggest solutions to enhance customer support services.
Adhere to company policies and procedures while delivering exceptional customer experiences.
Required Skills and Qualifications:
High school diploma or equivalent; further education is a plus.
Proven experience in a customer support role, preferably in a BPO environment.
Excellent verbal and written communication skills in English.
Proficiency in handling customer inquiries through email and chat platforms.
Strong problem-solving and decision-making abilities.
Ability to multitask and prioritize tasks in a fast-paced work setting.
Attention to detail and accuracy in handling customer information.
Adaptability and willingness to work in a flexible schedule, if required.
Familiarity with CRM software and ticketing systems is an advantage.
Benefits:
Competitive salary package with performance-based incentives.
Comprehensive training and development programs to enhance your skills.
A supportive and inclusive work culture that values diversity and teamwork.
Opportunities for career growth and advancement within the organization.
Work from home options and flexible working hours to promote work-life balance.
How to Apply:If you possess the required skills and experience to excel in this role, we welcome you to apply by visiting our job posting at The Elite Job – Customer Support Executive. Please attach your updated resume and a cover letter highlighting your relevant qualifications and achievements.
Join The Elite Job today and be a part of a dynamic team that delivers exceptional customer support services to clients worldwide!
Customer Support Executive (Non-Voice) In Malaysia
