Job Description
Welcome to Teleperformance, a global leader in customer experience management. With a presence in over 80 countries, Teleperformance is dedicated to delivering outstanding customer support and innovative solutions. As a Customer Support Assistant/HelpDesk professional at Teleperformance, you will be part of a dynamic team committed to excellence and customer satisfaction.
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Position: Customer Support Assistant/HelpDesk
Job Summary
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Assistant/HelpDesk. In this role, you will play a crucial part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and providing efficient support across various channels.
Key Responsibilities
Respond to customer inquiries promptly and professionally via phone, email, and chat.
Provide accurate information and guidance to customers regarding products or services.
Troubleshoot and resolve customer issues in a timely manner.
Collaborate with cross-functional teams to ensure effective problem resolution.
Document and track customer interactions in the CRM system.
Continuously strive for process improvement to enhance overall customer satisfaction.
Required Skills
To excel in this role, you should possess the following skills:
Customer Focus: Demonstrate a commitment to delivering outstanding customer service.
Communication Skills: Strong verbal and written communication skills.
Problem-Solving: Ability to analyze situations and provide effective solutions.
Team Collaboration: Work collaboratively with team members and other departments.
Adaptability: Ability to adapt to a fast-paced and evolving work environment.
How to Apply
If you are passionate about customer service and thrive in a dynamic environment, we invite you to apply for the Customer Support Assistant/HelpDesk position at Teleperformance. Please submit your resume and cover letter through our official careers page.
Join us at Teleperformance and be part of a global team dedicated to shaping exceptional customer experiences!
Customer Support Assistant/HelpDesk In Malaysia
