Job Description
Teleperformance is a globally recognized leader in customer experience management, providing comprehensive customer care solutions across various industries. With a commitment to excellence, Teleperformance has established itself as a trusted partner for companies seeking to enhance their customer interactions and drive business success.
Job Description: Teleperformance is currently seeking dynamic individuals to join our team as Customer Service Representatives for part-time, work-from-home positions. As a Customer Service Representative, you will play a crucial role in ensuring a positive customer experience through effective communication and problem-solving.
Responsibilities:
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Customer Interaction: Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide exceptional service.
Communication: Utilize effective communication skills to interact with customers via phone, email, and chat, ensuring a clear understanding of their needs.
Problem Resolution: Identify and resolve customer concerns promptly, aiming for first-contact resolution to enhance customer satisfaction.
Product Knowledge: Stay informed about Teleperformance products and services to provide accurate information and assistance to customers.
Documentation: Maintain detailed and accurate records of customer interactions and transactions.
Requirements:
Excellent Communication Skills: Strong verbal and written communication skills in English.
Customer-Focused: A passion for delivering exceptional customer service and ensuring customer satisfaction.
Problem-Solving Skills: Ability to analyze situations, identify problems, and implement effective solutions.
Technical Proficiency: Comfortable using computer systems and navigating various software applications.
Availability: Flexibility to work part-time hours, including evenings and weekends.
How to Apply: If you are enthusiastic about providing outstanding customer service and meet the requirements mentioned above, we invite you to apply for this exciting opportunity. Please visit our Teleperformance Careers Page to submit your application.
Join Teleperformance and be part of a dynamic team dedicated to exceeding customer expectations and driving success in the ever-evolving world of customer experience management.
Customer Service Representative – Work From Home (Part-Time) In Malaysia
