Customer Service Representative at Time4Learning – PM

Customer Service Representative (Part Time)

locations

Remote

time type

Part time

job requisition id

REQ-3322

Job Overview:

Time4Learning is seeking a part time Customer Service Representative to be responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

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The ideal candidate will support our Time4Learning customers Monday – Friday in four hour shifts between the hours of 2:30pm – 6:30pm eastern time.

Location: Remote, USA but must be able to work east coast hours.

Job Responsibilities:

Communicate with customers through various channels including phone, email, chat, and social media
Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
Identify patterns and suggest remedies that will achieve customer satisfaction
Keep records of customer interactions, comments, and complaints
Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
Use techniques that will leave an impeccable first impression
Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
Must be available to work occasional Saturdays

Job Requirements:

Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
Excellent verbal & written skills
Ability to multi-task in a fast-paced environment
Minimum of 1 year of Homeschool experience a plus
Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Customer Service Representative at Time4Learning – PM