Job Description
Amazon is a global technology and e-commerce giant, renowned for its commitment to innovation, customer-centric approach, and vast product and service offerings. As one of the world’s most recognizable brands, Amazon continuously strives to create a seamless and exceptional customer experience across its various platforms.
Position: Customer Service Representative
Company: Amazon
Location: Singapore
Job Summary:Are you passionate about providing top-notch customer support and ensuring customer satisfaction? Join our dynamic team at Amazon as a Customer Service Representative. As a vital member of our customer service department, you will play a crucial role in maintaining our reputation for exceptional service while engaging with customers from around the world.
Key Responsibilities:
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Respond promptly and effectively to customer inquiries via phone, email, and chat, demonstrating empathy and understanding in all interactions.
Assist customers in navigating Amazon’s platform, addressing concerns, resolving issues, and providing accurate information regarding products, services, and policies.
Collaborate with cross-functional teams to escalate and resolve complex customer cases, ensuring timely and satisfactory resolutions.
Keep up-to-date with Amazon’s product offerings, services, and policies to provide accurate and up-to-date information to customers.
Strive to meet and exceed performance targets and key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.
Document customer interactions and feedback to contribute to continuous improvement initiatives and the enhancement of our customer support strategies.
Required Skills and Qualifications:
Excellent verbal and written communication skills in English.
Strong problem-solving abilities, with a focus on finding innovative solutions to customer issues.
Empathetic and patient demeanor, with the ability to handle challenging situations professionally.
Adaptability to a fast-paced and constantly evolving work environment.
Proficiency in navigating computer systems and utilizing software applications effectively.
Previous customer service experience is a plus, but not mandatory.
Why Amazon:Working at Amazon means being part of a diverse and inclusive community that values individual growth, innovation, and collaboration. As a Customer Service Representative, you’ll have the opportunity to develop valuable skills, contribute to a global team, and make a positive impact on millions of customers worldwide.
How to Apply:If you’re excited about joining our team and contributing to Amazon’s exceptional customer experience, please submit your resume and a cover letter detailing your relevant experience and why you’re interested in this role through the Amazon Careers website.
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Customer Service Representative at Amazon In Malaysia
