CUSTOMER SERVICE ADVISOR
- Job Reference:1239047433-2
- Location:London
- Salary:£25,000 to £28,000
- Bonus/Benefits:plus Bonus
- Sector:Retail & Consumer Products
- Job Type:Permanent
JOB DESCRIPTION
THE ROLE
PFC Corofil has an opening for a Customer Service Advisor/ Internal Sales Executive to work within the dynamic and fast-growing passive fire protection business.
The role is an office based role and it’s at our head office in Chessington.
The person will report to the Sales Office Manager.
The role will be a blend of dealing with inbound enquiries as well as proactive outbound activity.
This role may particularly suit someone who is currently working in the building materials wholesale trade who has excellent attention to detail (products are made to order therefore this is imperative) and exceptional customer service.
DUTIES OF A Customer Service Advisor
Other Jobs You May Be Interested In
- Finance Graduate Program Internship 2024
- Project Search Skills Trainer
- Graphic Design & Multimedia Intern
- Driver – per diem (Class B – Airbrake Endorsement required)
- License Practical Nurse (LPN)
- 2024 Internship/Co-op – Environmental, Health & Safety
- Jardinero de Mantenimiento del Paisaje
- JV2 Softball Coach
- JV2 Softball Coach
- Border Patrol Agent
- Ultrasonographer Reg Parkwest Imaging PRN
- Store Associate – Redondo Beach (92)
- Store Employee
- Manager of Hotel Operations
- Server
- Auto Body Paint Technician
- Restaurant Management Opportunities
- Guest Services Representative
- Sales Associate – Square One Mall
- Vascular Access Nurse
- RT Technologist II/Mammo Full Time
- Assistant State’s Attorney – Criminal Division
- Dispatcher – City of Ripon
- ADAS/AUTONOMOUS VEHICLE EXPERT
- Administrative Assistant
- Admission Assistant III
- Corrections Officer
- POLICY INTERNSHIPS
- Store Employee
- 2024 University Recruiting – Cambridge Neuroimmunology Cell Biology Co-Op
- Director of Environmental Services
- Physical Activities Specialists
- Guest Teacher – SY 23/24 – Cholla (11601 – 2)
- Maintenance Technician
- Day School Early Childhood Education Teacher
- Front Desk Associate – Bushwick
- Float Pharmacist
- MULE DEER FOUNDATION – Accountant/Senior Accountant
- CHIEF INFORMATION TECHNOLOGY OFFICER
- PRIMARY SCHOOL TEACHERS
- TEACHING ASSISTANT – WARRINGTON
- FRONT DESK CLERK
- REMOTE COUNSELOR POSITION
- CUSTOMER SERVICE ADVISOR
- ENERGY ASSESSOR
- MULTI SKILLED TRADESPERSON
- SPEECH PATHOLOGIST (POOL)
- ACCOUNTANT
- SALES EXECUTIVE
- INSTALLATIONS ASSISTANT
- DELIVERY DRIVER
- PSYCHOLOGIST JOB
- DEPUTY MANAGER
- DATA ENGINEER
- MAINTENANCE ENGINEER
- SUPPORT PRACTITIONER
- CHIEF INFORMATION TECHNOLOGY OFFICER
- COMMUNITY SAFETY OFFICER
- PROJECT ENGINEER
- PRODUCTION OPERATIVE
- SCHEME MANAGER
- (SENIOR) CONSULTANT SPECIALIST
- MAINTENANCE FITTER
- ASSEMBLER
- CUSTOMER ADVISOR
- INVENTORY CLERK
- REPORTING SPECIALIST
- ASSISTANT MANAGER
- TELESALES EXECUTIVE
- SCHEME MANAGER
- MAINTENANCE MANAGER
- MONTANA – GENERAL SURGERY56771
- SCHEME MANAGER
- CHIEF INFORMATION TECHNOLOGY OFFICER
- PRIMARY SCHOOL TEACHERS
- STAIRCASE SALES DESIGNER
- HEALTHCARE ASSISTANT
- REGISTERED NURSE
- LINE COOK
- COVER SUPERVISOR
- CONTRACT COMPLIANCE ASSOCIATE
- ASSOCIATE GEOTECHNICAL ENGINEER
- CONTROL ENGINEER
- MOBILE TECHNICIAN
- ASSISTANT RESTAURANT MANAGER
- LANDSCAPING WORKER
- AUDIT ASSOCIATE
- BODYSHOP TECHNICIAN
- PRINCIPAL MECHANICAL ENGINEER
- RN
- AUTOMATION OPERATOR
- RN JOB
- PRIMARY TEACHER
- PROJECT COORDINATOR
- ARMOURER TRAINER
- LAWN MAINTENANCE
- SITE MANAGER
- DEPUTY MANAGER
- PRODUCTION OPERATIVE
- STORE ASSOCIATE
- CUSTOMER SERVICES / RECEPTIONIST
- CONSTRUCTION DESIGN MANAGER
- MATERIAL COORDINATOR
- PHYSICAL THERAPIST
- CYBER SECURITY CONSULTANTS
- RECOVERY WORKER
- PHYSICAL THERAPIST
- CLINICAL ADMINISTRATOR
- HR BUSINESS PARTNER
To be the first point of contact for customer enquiries.
Provide quotations.
Utilise online construction database to gain specifications and new industry contacts.
Searching for new clients who might benefit from our products and maximising customer potential (ideal but not essential)
Log/process customer orders.
Record account information into the CRM database.
Directly interact with Architects, Contractors, Building Control and end users.
Develop and grow long-term relationships with existing accounts.
Identifying new applications for our product portfolio through customer contact.
Represent PFC Corofil at trade exhibitions and events.
Resolve business issues and ensure that all escalated issues are closed.
Meeting and exceeding regular sales targets.
Able to implement CRM related activities.
EDUCATION/TRAINING & KNOWLEDGE/EXPERIENCE
Experience in using computer software.
Experience in the buildings materials industry is desirable.
Experience in the passive fire protection market would be beneficial but not essential.
At least 3 years experience in B2B sales.
A background in sales, business development or customer service is an asset to this position.
Office experience of 5 years plus would be ideal
PERSONAL ATTRIBUTES
Team player
Persuasive Personality
Natural Communicator
Strong verbal and written communication
Positive attitude and the ability to achieve set targets.
Strong presentation, organisation and time management skills
Entrepreneurial spirit and great work ethic
Great attention to detail
Candidates must be career-minded, hardworking and goal oriented with a great personality and confidence.
BENEFITS
- Working Hours/Days – 35 hours per week/ Monday to Friday
- Holiday entitlement – 23 days
- Pension Scheme
- Life assurance Plan
- Bonus scheme
PFC Corofil is part of the Diamorph Group.
The Diamorph Group
The Diamorph Group consists of brands that are well known for their material science innovation and proven performance in arduous real-life situations, as well as in-house manufacturing and R&D.
The Diamorph Group engages in development, manufacturing and sales of high-performance products:
- Composite and Polymer Materials
- High Temperature Solutions
- Passive Fire Protection
Diamorph actively seeks deep niches in larger markets where we can use our advanced materials knowledge, technological innovations and science to create differentiated products with extreme performance. Diamorph serves customers worldwide, with sales offices across Europe, North America & Australasia.
