American Express Remote Customer Service Representative – Work from Home (2021)
Full Job Description
American Express Work from Home 2021
About American Express
American Express is a globally recognized financial services company, providing a range of products and services to both individuals and businesses. With a strong focus on customer satisfaction and innovation, American Express has built a reputation for excellence and reliability.
About the Role
We are excited to announce multiple opportunities for remote positions with American Express in 2021. As we adapt to the changing work landscape, we are committed to supporting our employees’ needs by offering flexible work options.
Position: Remote Customer Service Representative
We are currently hiring enthusiastic and customer-oriented individuals to join our Customer Service team. In this role, you will play a crucial part in providing exceptional service to our valued American Express cardholders, helping them with inquiries, resolving issues, and assisting with account management.
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Responsibilities
- Establish and maintain positive relationships with American Express cardholders by actively listening and effectively responding to their needs and concerns
- Handle a high volume of inbound calls in a professional and courteous manner
- Assist cardholders with general inquiries, providing information on products, services, and account-related matters
- Resolve cardholder concerns and escalations, taking ownership of issues to ensure a swift resolution
- Adhere to company policies and procedures, maintaining a high level of integrity and compliance
- Provide personalized recommendations to cardholders based on their individual needs and preferences
Requirements
- Strong verbal communication skills and ability to actively listen and empathize with cardholders
- Excellent problem-solving abilities and attention to detail
- Ability to adapt and thrive in a fast-paced, remote work environment
- Basic computer skills, including proficiency in navigating multiple software applications simultaneously
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Minimum high school diploma or equivalent; college degree preferred
Benefits
American Express values its employees and offers a competitive benefits package, including:
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off and discretionary time off
- Employee assistance program
- Employee discounts and rewards program
How to Apply
If you are a self-motivated individual who is passionate about delivering exceptional customer experiences, we would love to hear from you. To apply for the remote Customer Service Representative position, please visit our website and submit your updated resume.
American Express is an equal opportunity employer. We value diversity and inclusion and are committed to creating a work environment where everyone feels respected and valued for their unique contributions.
Join our team and embark on a fulfilling career with American Express today!