Job Description
American Express is a globally recognized leader in financial services, providing innovative payment, travel, and expense management solutions for individuals and businesses. With a rich history spanning over 170 years, we are committed to delivering exceptional service and driving success for our customers.
Job Description: Are you a customer-focused individual with a passion for providing top-notch service? Do you thrive in a remote work environment and have a strong desire to be a part of a renowned organization? If so, we invite you to join our team at American Express as a Customer Service Representative (Work From Home).
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Position Summary:As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. You will handle inquiries, resolve issues, and assist our valued card members with a variety of financial and account-related matters. This position offers the opportunity to work from the comfort of your home while being an integral part of our dedicated team.
Key Responsibilities:
Respond to inbound customer inquiries via phone and email with professionalism and efficiency.
Provide accurate and timely information on American Express products and services.
Address customer concerns, troubleshoot issues, and escalate complex matters as needed.
Ensure compliance with company policies and procedures.
Strive to meet and exceed customer satisfaction targets.
Required Skills:To excel in this role, you will need:
Exceptional communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
A customer-centric mindset with a genuine desire to assist others.
The ability to work independently in a remote environment.
Basic computer proficiency and the ability to navigate multiple systems simultaneously.
Qualifications:
High school diploma or equivalent.
Previous customer service experience is a plus but not required.
Availability to work flexible hours, including evenings and weekends.
Why American Express: At American Express, we value our employees as our greatest asset. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. Join a team that fosters diversity, inclusion, and a culture of excellence.
How to Apply: If you are ready to take the next step in your career and become a part of the American Express family, please submit your application through our careers portal here. Be sure to include your resume and a brief cover letter highlighting your qualifications and why you are interested in joining our team.
Join us in redefining the future of customer service and financial solutions. American Express is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
American Express Customer Service Representative (Work From Home) In Malaysia
