Job Description
We are currently looking for motivated individuals to fill the role of Customer Service Associate. As a key member of the Amazon team, you will play a crucial role in ensuring a seamless and positive customer experience. This position is based on the principles of efficiency, accuracy, and exceptional customer service.
Responsibilities:
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Respond to customer inquiries and resolve issues promptly and professionally.
Communicate with customers through various channels, including phone, email, and chat.
Provide accurate and up-to-date information about products and services.
Collaborate with internal teams to address customer needs effectively.
Ensure customer satisfaction by exceeding service expectations.
Required Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to adapt to a fast-paced and dynamic work environment.
Customer-focused with a passion for delivering exceptional service.
Basic computer skills and familiarity with customer service software.
Qualifications:
High school diploma or equivalent.
Previous customer service experience is a plus.
Flexibility to work in shifts, including weekends and holidays.
How to Apply:If you are ready to be part of a dynamic team and contribute to Amazon commitment to customer excellence, please apply through the Amazon Careers website and search for the position of Customer Service Associate.
Join us at Amazon, where your skills and dedication will be valued, and your career will thrive in a culture of innovation and customer obsession. Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Amazon Careers | Customer Service Associate In Malaysia
