Job Description
Are you a customer-centric individual with excellent communication skills? Do you thrive in a fast-paced, dynamic environment? The Elite Job is seeking a dedicated Call Center Agent to join our team and contribute to the success of our online shop. This is a remote position, providing the flexibility to work from the comfort of your home.
Company Overview: The Elite Job is a renowned and innovative company at the forefront of the online retail industry. Committed to delivering exceptional products and services, we take pride in our customer-centric approach and cutting-edge technology that sets us apart in the market.
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Job Title: Call Center Agent (Online-Shop) – Remote
Key Responsibilities:
Handle incoming customer inquiries and provide information about products and services
Assist customers in navigating our online shop, resolving issues, and ensuring a seamless shopping experience
Process orders, returns, and exchanges with accuracy and efficiency
Troubleshoot and resolve customer complaints and concerns in a professional manner
Collaborate with other team members to ensure customer satisfaction and contribute to a positive work environment
Required Skills:
Excellent verbal and written communication skills in English
Strong customer service orientation with a passion for helping people
Proficient in using online platforms and navigating e-commerce websites
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills and the ability to think on your feet
Previous experience in a call center or customer service role is a plus
How to Apply: If you are enthusiastic about providing exceptional customer service and thrive in a remote work setting, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to us.
The Elite Job is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Call Center Agent (Online-Shop) – Remote In Malaysia
