Job Description
The Elite Job is seeking a motivated and highly skilled Part-Time Help Desk Live Chat Remote Agent to join our remote team. As a Help Desk Live Chat Remote Agent, you will play a pivotal role in ensuring a seamless and efficient customer support experience for our clients.
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RESPONSIBILITIES:
Live Chat Support: Provide timely and professional support to customers through live chat interactions, addressing their queries, concerns, and issues effectively.
Technical Assistance: Offer technical guidance and troubleshooting assistance for various products or services to assist customers in resolving their problems.
Documentation: Maintain accurate records of customer interactions, details of inquiries, comments, and actions taken to facilitate efficient follow-up and improve service quality.
Product Knowledge: Stay up-to-date with our product and service offerings to provide customers with comprehensive information and solutions.
Collaboration: Collaborate with cross-functional teams to resolve complex customer issues and escalate them when necessary.
Customer Satisfaction: Strive to achieve high levels of customer satisfaction through excellent communication, problem-solving, and empathetic interaction.
Adaptability: Quickly adapt to changes in processes, procedures, and technologies to ensure effective support.
REQUIRED SKILLS:
Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to convey information clearly and effectively.
Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer concerns efficiently.
Technical Proficiency: Basic technical knowledge and the ability to troubleshoot and guide customers through technical issues.
Customer-Centric Approach: A customer-focused mindset with a passion for providing outstanding service.
Multi-Tasking: Ability to manage multiple live chat interactions simultaneously while maintaining a high level of service quality.
Self-Motivated: Proactive and self-driven with the ability to work independently and as part of a remote team.
Adaptability: Openness to learning new tools and technologies and adapting to changing work environments.
WORK SCHEDULE:
This is a part-time position, offering flexible hours that can be adapted to your schedule. You will have the opportunity to work from the comfort of your home.
HOW TO APPLY:
If you are a motivated and customer-oriented individual who thrives in a remote working environment, we encourage you to apply for this exciting opportunity with The Elite Job. To apply, please send your resume and a cover letter highlighting your relevant experience to us.
At The Elite Job, we value diversity and are an equal opportunity employer. We encourage all qualified individuals to apply for this position.
Join us in providing top-tier customer support and become a vital part of our mission to deliver excellence.
Part-Time Help Desk Live Chat Remote Job In Malaysia
