Strategic Response Analyst

You will be responsible for working with XFN teams in creating risk assessment studies, collaborating with creation of contingency plans and possible recovery action items, and operationalizing resources to support crisis at hand. As you excel in this role, you may be asked to provide ongoing mentorship and coaching in both 1:1 and group environments to team members in and out region. Take part in the global Global Escalations analyst on-call rotation, closing gaps in coverage where necessary. You may also act as secondary/tertiary escalation point to provide air cover to other analysts across the team when they are primary on-call. Work on crisis management documentation to streamline operational processes, identify gaps, and propose mitigating plans for continuous improvement. You act as a program manager by managing several projects including but not limited to crisis management, oncall, and vendor assistance.

Job Qualifications

  • Proven experience in overseeing the direction, development, and implementation of CRM software solutions

  • Minimum 4 years relevant experience

  • Management or business degree preferred.

Required Skills

  • Time Management Skills

  • Data Analysis and Presentation

  • GoogleSuite

Soft Skills
Compensation

According to JobzMall, the average salary range for a Strategic Response Analyst in 675 Ponce De Leon Ave NE, Atlanta, GA 30308, USA is $56,555 to $77,669 per year. This range can vary depending on the experience level and qualifications of the analyst.

Additional Information
Twitter is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.