Customer Success Representative

Job Description

Customer Sucess Representative

Our client is an interior design software company that helps interior designers manage their projects automate their processes and save time. With this client you can generate reports manage your design materials and much more! We arelooking for a top of the line Customer Success Representative to join the team.Job Description:

Providing customer support via phone email and live chat for Gather Inc’s interior design software
Assisting customers with technical issues billing inquiries and product education
Resolving customer complaints and issues in a timely and professional manner
Collaborating with the development team to escalate and resolve technical issues
Documenting customer interactions and feedback for internal review
Proactively engage with customers to ensure product adoption and satisfaction
Develop and implement customer onboarding and training programs
Monitor and report on key customer success metrics and KPIs
Identify upsell and crosssell opportunities within the existing customer base

Essential Qualifications:

Excellent English communication skills both written and verbal
Strong problemsolving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Experience in customer success or support roles
Proficiency in using customer support software and CRM tools (e.g. Intercom Hubspot Jira Stripe)
Presentable and professional work environment for video calls
Ability to work independently and selfdirect
Strong empathy and active listening skills

Desired Experience:

Other Jobs You May Be Interested In

2 years of experience in customer success or a related field
Familiarity with interior design software or the interior design industry
Experience working in a remote or virtual team environment
Experience working in al startup on a small team
2 years experience and knowledge of SaaS business models and customer lifecycle management

Customer Success Representative

Why join our client Imagine being part of a small scrappy team that’s devoted to making powerful tools for the interior design space.

As a remotefirst company we offer the flexibility to work from wherever you’re most productive. We’re looking for an ambitious selfstarter who enjoy solving puzzles and wants to make a real impact. Our team is collaborative and open to new ideas and we encourage creative thinking – including finding innovative ways to use AI in our daily work.

If you’re looking to be part of a team where your ideas directly enhance customer experiences and drive company growth our client offers the perfect opportunity to develop your skills and make a meaningful impact.

Employment Type

Full Time