Remote Customer Service Jobs At American Airlines – PM

Description

American Airlines for remote customer service jobs. Join our dynamic team and provide exceptional support to our valued passengers. Enjoy the flexibility of working from the comfort of your home while earning competitive compensation. As a remote customer service representative, you’ll play a vital role in ensuring a positive travel experience for our customers. If you have excellent communication skills and a passion for helping others, apply now to embark on a rewarding career with one of the world’s leading airlines.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in a professional and timely manner.
Assist customers with reservations, changes, cancellations, and other inquiries related to their travel plans.
Provide information on flight schedules, fares, and other relevant details.
Resolve customer issues and complaints with empathy and efficiency.
Collaborate with internal teams to ensure seamless customer experiences.
Adhere to company policies and procedures to maintain service quality.

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Qualifications:

Previous customer service experience, preferably in the airline or travel industry.
Excellent communication and interpersonal skills.
Ability to work independently in a remote setting.
Strong problem-solving skills and attention to detail.
Proficiency in using computer systems and customer service software.
Flexibility to work non-traditional hours, including evenings, weekends, and holidays.

Perks and Benefits:

Competitive salary and performance-based incentives.
Comprehensive benefits package, including health, dental, and retirement plans.
Travel privileges for employees and their eligible family members.
Ongoing training and development opportunities.
A dynamic and inclusive work culture.

How to Apply:

If you are enthusiastic about providing exceptional customer service and are excited to join a leader in the airline industry, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and interest in the role.

American Airlines is an equal opportunity employer. We value diversity and inclusion in our workforce.

Remote Customer Service jobs at American Airlines

In India, there are various benefits and guidelines that govern the employment landscape. Here are a few not unusual aspects associated with task advantages for employees in India:

Provident Fund (PF): The employees’ Provident Fund (EPF) is a obligatory financial savings scheme for employees. Both the business enterprise and employee make a contribution a percentage of the worker’s income to the EPF. The accumulated amount may be withdrawn upon retirement or resignation.

Gratuity: Gratuity is a lump sum charge made by employers to employees as a token of appreciation for his or her years of provider. It is relevant to employees who have finished at least 5 years of continuous provider with the equal organisation.

Health insurance: Many employers offer health insurance or clinical blessings to personnel. This will cover hospitalization charges for the employee and occasionally for their dependents.

Depart rules: employees in India are entitled to diverse types of leaves, inclusive of earned or paid leave, unwell go away, and informal depart. Maternity and paternity go away also are supplied as in keeping with statutory guidelines.

Employee state coverage (ESI): ESI is a social protection and medical insurance scheme for employees. It provides scientific and cash benefits to employees and their households in case of sickness, maternity, or employment harm.

Country wide Pension device (NPS): some employers offer the country wide Pension machine, a voluntary lengthy-time period retirement savings scheme designed to permit systematic savings for people.

Paintings Hours and overtime: the standard workweek in India is normally 48 hours, unfold over six days. Beyond regular time is paid for paintings performed past the standard hours.

Maternity and Paternity leave: Maternity go away is mandated with the aid of regulation, offering lady employees with paid depart earlier than and after childbirth. Paternity depart is also becoming extra not unusual, although it isn’t mandated via law.

Bonus: Employers may also provide annual bonuses to employees, frequently round competition times. This is mostly a percentage of the worker’s annual earnings.

Worker inventory alternatives (ESOPs): In some sectors, in particular in IT and startups, employees may be supplied stock options as a part of their compensation package.

Training and education: some agencies help the ongoing education and education of their employees through imparting financial help or examine depart.