Airline Remote Jobs@privatejobsmumbai (Customer Service Manager)

Airline Remote Jobs@privatejobsmumbai (Customer Service Manager)

Company Name: American Airlines

Job Name: Customer Service Manager

Salary: $20 – $30/Hour

Qualification: Graduation

Location: Washington , USA

Airline Remote Jobs@privatejobsmumbai (Customer Service Manager)

To know the complete process, How to get the job at American Airlines In USA. Please go through the video showing below.

If you become a member of the American Airlines family, you will experience global travel, grow in your knowledge, and improve as a person. You’ll approach challenges as you embark on a new journey with grace and flexibility, learning new skills while having the time of your life, and you’ll advance your career. Be a part of us and feel free to enhance your personal and professional lives.

 reasons why you’ll enjoy your work.

•  American is looking for a goal-oriented customer service manager (CSM) who wants to rise in the company and broaden their network. Our leadership program will assist you in developing yourself so that you can be the best leader possible for the American organization.
•  A safe, high-performing operation must be maintained by CSMs through effective leadership, team engagement, coaching, and development of the front-line team members. You will support the efforts of your teams by establishing a safe, dependable operation and offering an exceptional customer experience.
•  It’s crucial to be motivated by a fast-paced, exciting environment and passionate about safety, teamwork, leadership, and providing our customers, front-line staff, and vendors with high-quality products.
•  Every day, CSMs must operate in a manner that fosters respect, trust, responsibility, and adherence to our core values while also assisting our front-line team members in developing their skills.
•  This position is a member of the Airports Team within the Customer Experience Division.

 how you will behave.

•  This list, as mentioned above, is meant to reflect the current situation; however, there may be other crucial job duties that are not mentioned that are just as important as (if not more so than) those that are. Management may change the job or assign new responsibilities as necessary, provided that it complies with all applicable laws and any applicable collective bargaining agreements.
•  encourages operational excellence while promoting end-to-end exceptional customer service, which is beneficial for both employee and customer safety and well-being.
•  Promote safety by keeping an eye out for problems and taking the appropriate action.
•  Establish team and individual goals in support of departmental and corporate objectives; coaches and mentors frontline team members in skill development, customer service enhancement, and company culture behaviors.
•  builds relationships with team members that are beneficial and promote kindness, authenticity, integrity, respect, and dignity.
•  effectively distributes resources and provides the appropriate help so that teams can accomplish operational goals in a secure manner.
•  We can ensure the ongoing safety and dependability of our operation by conducting self-audits, observations, root cause analyses, and other related safety engagements.
•  To inspire cooperation among our team members and help us achieve our goals, promote effective departmental communication.
•  Make sure team members abide by corporate policy and procedure and are aware of the Joint Collective Bargaining Agreement (JCBA).
•  Be proud of your commitment to the following values: zeal, dedication, effectiveness, dependability, resiliency, optimism, sincerity, positivity, and loyalty.
•  Make yourself available to your team and handle escalated service issues if a problem arises.
•  Deliver critical corporate and local information to frontline leaders in an efficient and effective manner. Make sure everyone on the team is aware of the standards and the reasons for the focus and importance.
•  Being able to learn and use the rules of the union contract when interacting with the frontline team and local union leaders.

 All that you need to succeed.

•  The prerequisites are a background in education and work.
•  equivalent to a GED or a high school diploma.
•  The ideal qualifications include education and prior work experience.
•  prior knowledge of airport customer support.
•  two years of experience in people management.
•  knowledge of the company’s policies and procedures as well as operational automation applications.
•  Information, Authorizations, and Certifications.
•  Possibility of fostering an inclusive work environment and proactive employee engagement to bring out the best performance in employees.
•  Being able to actively listen entails being fully attentive to what others are saying, taking the time to understand their arguments, and posing questions as needed.
•  Critical thinkers can weigh the advantages and disadvantages of potential solutions or conclusions by using logic and reasoning.
•  the capacity to assess oneself, one’s team, and one’s operation in order to make improvements or take corrective action.
•  effective decision-making skills.
•  the ability to work independently and with others.
•  working effectively in difficult operational circumstances.
•  aptitude for making decisions and carrying them out quickly and precisely.
•  the ability to settle conflicts with both internal and external customers using sound business judgment.
•  The capacity to plan station activities and work with cross-functional departments and organizations is required to guarantee that essential requirements for a safe, efficient, and on-time operation are met.
•  You’re probably familiar with Microsoft Office programs like Word, Excel, PowerPoint, and Outlook.
•  either has the ability to obtain USPS authorization or has USPS authorization. A five-year U. S. required to live there.
•  the ability to work extra hours when necessary for operations.
•  Be able to work alternating shifts on holidays, weekends, and off days.

 what will be given to you.

•  Enjoy all that American Airlines has to offer without restriction.
•  Travel benefits: If you, your family, and your friends are ready to travel the world, you can do so with our more than 6,800 daily flights connecting you to 365 destinations.
•  Benefits for your health: Starting on the first day, you’ll have access to your medical, dental, prescription drug, and vision benefits. We also offer flexible spending accounts, virtual doctor visits, and more, to name just a few.
•  Wellness Programs: Our wellness programs provide you with all the necessary equipment, supplies, and assistance so that you can be the best possible version of yourself.
•  Program 401(k): Depending on the workgroup, employer contributions to your 401(k) program are available both at the time of hire and after one year.
•  Additional Benefits: In addition to our Employee Assistance Program, pet insurance, and other fantastic benefits, we also provide discounts on hotels, automobiles, cruises, and more.

 The American campus allows for individuality.

•  The dynamic workforce at American Airlines is built on inclusion and diversity, from the employees we hire to the customers we serve. Our 20+ Employee Business Resource Groups are committed to fostering relationships between our team members and our clients, suppliers, communities, and shareholders, helping team members realize their full potential, and fostering an inclusive workplace that meets and exceeds the needs of our diverse global community.
•  At American, you can be who you are. Are you prepared to feel a tremendous sense of pride and satisfaction as you help to keep the world’s largest airline running efficiently while we look after people on their life’s journey?

Top 10 Tips for Interview:

1. Keep your mind and body, relax.
2. Never try to give a long answer to an interview question. Keep your answer short and effective.
3. If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
4. Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
5. Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
6. Do not shake your leg and hand again and again.
7. Your clothes should be neat and clean.
8. If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
10. Before leaving the room. You should say ‘Thank you to your interviewer’

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