Airline Customer Service Jobs Work From Home, American Airlines/Careers Remote@privatejobsmumbai(Associate Technician)

If you become a member of the American Airlines family, you will experience global travel, grow in your knowledge, and become the best version of yourself. You’ll face challenges head-on as you embark on a new adventure, gain new skills, and advance your career while having the time of your life. Join in to enhance your personal and professional lives by participating.

 Why you’ll like your job.

•  The Information Technology Division’s Information Technology Team includes this position.
•  Responsibilities include assisting coworkers with all aspects of end-user computing, including peripheral and PC desktop/laptop system upgrades, hardware/software installs, and general maintenance.

 Your intention is to.

•  IT users’ desktop hardware and software is configured, installed, watched over, and maintained; a mobile workforce is supported.
•  gives IT users advice on all facets of end-user computing and desktop-based LAN system software.
•  full accountability for owning issues, finding solutions, and interacting with staff.
•  provides users with on-site training.
•  closes tickets and work orders related to end-user desktops and peripherals.
•  addressing problems with customer support that the Helpdesk has escalated.
•  participates in desktop projects (global installs/upgrades) as a team member of the project team.
•  Diagnoses and requests are handled remotely using remote tools.
•  troubleshoots and resolves issues relating to infrastructure in conjunction with other departments.
•  Customer interactions should be documented by incident management systems, which also include asset management.
•  data migration and/or hard drive data recovery tasks are performed.
•  supports both remote access for private networks and wireless and broadband connectivity for laptops.
•  installation and configuration of local and network-based printers.
•  carries out preventive maintenance.
•  shifts frequently, works holidays, is always available, and travels as often as necessary.
•  while adhering to management direction, respects IT policy and procedure.
•  when requests for additional tasks are made.
•  The shift will include nights, weekends, and sporadically occurring holidays.

 All the tools you’ll require for success.

 The prerequisites are at least a high school diploma and work experience.

•  an Associate’s or Bachelor’s degree in computer science, information systems, or a related field, or relevant work experience or training.
•  3 years’ worth of “hands-on” IT support and troubleshooting experience for a range of PC desktop software and hardware issues.
•  In a Windows/TCPIP environment, prior experience directly supporting desktop computers is required.

 It is preferred that candidates have education and work experience.

•  A grade of A+.
•  A MCP or MSE certification is advantageous.
•  a working knowledge of the IT infrastructure at an airport or airline.

 Information, Authorizations, and Certifications.

•  thorough knowledge of Windows-based operating systems, including Windows 10.
•  knowledge of ticketing and workflow systems.
•  skills in problem-solving and VPN connectivity knowledge.
•  Possibility of working independently while contributing in a group-based, cooperative environment.
•  At least 30 pounds must be able to be lifted.

 What you’ll be given.

•  Please feel free to take advantage of all that American Airlines has to offer.
•  Travel benefits: If you, your family, and your friends are ready to travel the world, you can do so with our more than 6,800 daily flights connecting you to 365 destinations.
•  Health Benefits: You’ll have access to your medical, dental, prescription drug, and vision benefits as of the first day, helping to keep you in good health. We also offer flexible spending accounts, virtual doctor visits, and more, to name a few.
•  The tools, resources, and support you need are all available to you through our wellness programs because we want you to be the best version of yourself.
•  Program 401(k): Depending on the workgroup, employer contributions to your 401(k) program are available both at the time of hire and after one year.
•  Additional Benefits: A few of the wonderful benefits we provide include our Employee Assistance Program, pet insurance, and discounts on lodging, travel, cruises, and other services.